Recent Reviews from AutoNation Toyota Weston

My Tacoma was in for the 15,000 mile service on Friday. Which includes tire rotation, air pressure, top off washer fluid, brake fluid, coolant levels and battery water. I noticed 2 days later that 2 valve stem covers were missing off of the right tires and the 2 on the left side were about to fall off, so I decided to look at all the fluid levels. The washer fluid was low and the battery water was low on 2 of the cells. It was lower than the lead plates. That in it self can cause a shorted cell and kill the battery. I called the service department on Monday, waited almost 1 hour to speak with the Service Director Hector. I told him what I found and also offered him photos of the work that was not done, which I took care of myself already. He wanted to see the vehicle, I told him again that I already topped off the fluids and replaced the valve caps. He defended his mechanic that didn't do the work. I have no proof that the tires were rotated so I assume that was done. We went on and on for 10 minutes getting nowhere so I asked to speak to the G.M. he asked me several times if that is what I wanted to do and I repeated let me speak to the G.M. Next thing I hear is a dial tone. He hung up on me. I called Toyota Corporate that evening and filed a complaint against the dealership. So I had paid (up front) for a service that they did not do and then lied about it. This morning I received a call from Lisa Robertson from the dealership, after we went thru the series of events she basically said “That if I had noticed the issues before I left the dealership they would have addressed it". So I guess you have to check on the repairs or service that an ASC certified mechanic does to your vehicle at the dealership! All I wanted was them to admit that the mechanic did not do the work and to apologize, after Hector hung up on me that changed my attitude. At this point I am still waiting for the G.M. to call me, I wonder if he will.

mike d Sep 21, 2021

I bought a car on a number of lies that multiple AutoNation employee used to deceived me. This was my first time buying from a dealership, I usually buy privately, and I will go back to that method. I found the car online, made an apt to see it. The sales man, Gustavo was a very strong salesman. He answered all my questions like, the timing belt was done recently, the car was louder because it had a V6 engine and it had gone through 125 point check. He encouraged me to bring the car back to AutoNation if anything went wrong. I purchased the car. On the way home the car started shaking at 60 mph. I went to my mechanic who told me it needed new shocks, front axles and tires. I attempted to call Gustavo, my salesman, and was unsuccessful so I drove back. The awkwardness when Gustavo saw me was unbelievable. It was absolutely obvious he was not happy. He told me to wait while they looked at it and it would take about an hour. Well, 3 hours later I asked for an update but Gustavo told them I left. We sat at the same table in the well lit lobby area and did not move. There was so much awkward tension, I had to ask if this was affecting his pay or something? 3 hours later, I got a rental for 2 days. The woman said to come back in 2 days no matter what, even if sales people say not too. Two days later, Gustavo and manager call saying I do not need to return the car and that they have taken care of everything and will let the rental team know. They said they were waiting on shocks to arrive and that was the wait. I confirmed they were replacing the shocks, as well as the axal and tires, they quickly responded yes and it would be ready Monday. Tuesday I called and Gustavo said I could pick up the car on Wednesday. So I arrive Wednesday with my loaner car and the woman was not updated. She marked me as two days late. I relayed what her team had told me however, she was unaware. Next, Gustavo came over and I mentioned the shocks which he told me that parts take a long time sometimes and local shops didn’t have them, so they needed to wait for out of state ones. I blindly accepted that and asked for the R.O on the car for a third time. Driving home, I noticed the shocks were not listed. I called the service department and spoke to the manager who told me the shocks did not get done. Unfortunately this was not the only lie Gustavo gave, the car is NOT a V6, the car does NOT have a timing belt, and shocks and axles are on the 125 point check was not done on this particular car. Gustavo's response to me was that he was not a mechanic. I do not believe the car was serviced before it was sold to me as a certified AutoNation car, I have asked for the original R.O 4 times and they have not sent it to me. Furthermore, I was told that the car needed new CV joints, so I brought the car for the new parts. The parts came broken. Days later, I received a text from Victor saying my car was ready. I was relieved that my AutoNation experience was going to be over, however driving home, the bottom shield of my car fell off. I called Victor and told him what had happened. His response was that the mechanic had noticed the shield was loose so he ‘bungeed’ it up. And allowed me to drive home without telling me the bottom of my car was loose. Their solution was to send the mechanic to my house, an hour away, after his shift which ended at 7:30pm. The mechanic arrived, he said there was no way to fix the TPMS light and he removed the whole bottom shield without replacing it. I took the car back to AutoNation for the TPMS light and Jamid, in the service department was the only employee give his assistance. I was grateful because he said he replaced two tires and new sensors. A year later I am astonished at the lack of ethics AutoNation in Weston. I added a picture of how the 'new' sensor was EPOXIED on. I moved and took my car in because the TPMS light was on and the business manager had never seen anything like it and needed me to see so I wouldn't go back to whoever did this. I wrote to management and never heard anything back.

Kiley Brevik Aug 11, 2021

DO NOT GO OVER THERE, We went to lease a toyota corolla of 24.000$ 36mo/ 15.000 miles, and our surprise was that the manager was trying to scam us with a LEASE OF 600$/mo,10k miles of a TOYOTA COROLLA?!!!. We have a excelent credit and they gave us that offer?? We went to MERCEDES BENZ, AUDI, BMW, VOLVO and TESLA and all those cars previously mentioned the monthly lease payments were CHEAPER than the COROLLA! A audi A4 45 TSFI fully loaded of 52.000$ in a LEASE of 15k miles/36mo was 100$ cheaper than a TOYOTA COROLLA, the sales man was super nice at us and he understood the situation but the manager tried to sell uf that car, and that toyota is not comparable to the Audi or the brands previously mentioned, I will NEVER gonna go again in my life to that dealership. After the went over there we went straight to Audi and bought it, they are crazy is they think that someone is that stupid to lease a COROLLA for 600mo/10k miles NO VAYAN PARA ALLÁ!! Fuimos a hacer un lease de un toyota corolla pero anteriormente habíamos ido a marcas mas premium como AUDI, MERCEDES BENZ, BMW, Volvo, TESLA y pensabamos que nos iba a salir un lease de un carro que cuesta la mitad de uno de las marcas anteriormente mencionadas por la mitad obviamente, nuestra sorpresa fue que nos intentaron hacer un LEASE the un COROLLA ni siquiera el mas equipado, POR 600$/mensuales y con 10k millas ademas de dar 3500 de down!!!!! y con credito excelente, porque tenemos 789 de credito!!!!! Muchísimo mas caro que las demás marcas premium, el manager nos quiso estafar, el vendedor el cual tengo que felicitar ya que se porto muy profesional pero el manager si nos quiso vender ese carro a muy sobreprecio y literalmente no tenia nada que argumentar porque un Audi A4 45 TSFI el mas equipado que tenía un precio de 52.000$ salía muchísimo mas económico que el COROLLA por mucho por 100$ menos al mes y era 15 mil millas y 36 meses con 2500 de down, definitivamente nunca mas voy a ir a este dealer en mi vida, una horrible experiencia gracias al manager que quería hacer muchísimo mas dinero en un carro que no vale NI es la cuarta parte de un AUDI, BMW, MERCEDES BENZ, TESLA

Luis Anzola Jun 16, 2021

I leased my current car here. From former experiences with this dealer, I've should've known better. They are nothing but snobby vultures that treat their customers as another number. With the exception of GiGi and the financing guy that helped me. I walked in to sign my lease documents (something that could've taken 1 hour,as we had already done all the other stuff). At that time they continue to bump my poor sales person to the back (that included me), and i was sitting there for a good 2 hrs before i finally was able to see the finance guy. Yes, I've should've walk away, but i was already there and it is really hard to find time to come back. Did all the paperwork and left with my new lease nearly 4 hrs later... around 11pm on May 11 2021. 9 days later, the financing company still didnt have notice of the termination of my lease, so i had to make anothet payment in a car that I DIDN'T HAVE, to make sure this wasnt going to become an issue later on. I figured, it will get refunded when the new info comes along. Yesterday, after having my new car for a MONTH, I received a bill for my former car, regarding a balance for excessive wear and tear on the vehicle, including a damage sensor and dents on the doors. I called Toyota and they are investigating the issue. I called the dealership to get a clear understanding on WHY they inspected the vehicle a month after I turned it in. Of course a copy on the Autonation Toyota's appraisal is not in my documents, so it is my word against theirs. I asked to speak to a Manager and Dave picked up the phone, wearing a huge attitute proceeds to explain to me the invoice is for excessive wear and tear and blah blah blah (that the dealer PAID my lease balance, no DAVE, we both know im paying it on my current payment... the dealer just didn't gift me 2k), he makes it a point to talking to me like if I was a child, a second class citizen and a total annoyance to his day. He was not concerned on anything I have to say, not the negative experience i continue to have with this dealership. I asked him to let me talk, so he raises his voice and eventually HUNGS UP THE PHONE ON ME. He is a manager. He should be trained on handling situations like this. I understand why I am being charged, but i question the time that passed on between from when i turned the car in till now. How can it be possible to be charged for items that were not accounted for when i turned it in. Where is the accountability for what i gave the dealer?, how do I know all these charges are because of me and not dealer mishandling the former vehicle?. One of the items im am accounted for is a sensor. The car is a computer and will lwt you know if a sensor is bad, i didnt get notified... See, his agressive and defensive attitude tells me there is more to this that maybe wasn't handled well on AutoNation's part. This is my most recent experience. I can write about 2 others. I really tried to be a customer to you. I got 3 cars from you. But this was the last one. My other car is also an AutoNation car, from a dealer in Margate. Completely different experience that makes you want to come back to them.

Ceci Introini Jun 15, 2021

I recently purchased a 2021 Toyota Prius XLE from Toyota AutoNation. As we all know, there are many factors that contribute to a positive experience with a dealership, and of course the management team is a huge part of that by way of ensuring that the procedures are efficient, the physical space is aesthetically pleasing and inviting, and the staff is knowledgeable, engaging, and responsive. All of those things are in place at AutoNation and it was a lovely experience overall. Fabio Duque, who handled the financials, was warm, informative, and generous of time and spirit. Oscar Ramos, the manager, came over to say a warm hello. The overall atmosphere was professional and polished, yet there was also music playing and, while I was waiting, I saw several members of the staff talking and laughing, and a couple of times dancing, with each other, which created a super fun and festive vibe all around. But what truly took my experience to the next level is Frederick Pantin, the sales associate who managed my purchase. He was, of course, on point with every aspect of the procedural protocol, from our interactions by phone and email prior to my decision to purchase the car, to being there waiting for me outside when I arrived, to explaining the trade-in and purchase process, to facilitating the test drive and all the paperwork, to walking me out and getting me set up in my new car. Frederick is highly professional and competent, but what makes him really exceptional, in my opinion, is that, in addition to all of those things, he is the most genuine, warm, pleasant person to interact with. Moreover, he balances that with the utmost professionalism and integrity, such that I felt completely at ease throughout the process, and never like I was being pressured, condescended to, or disrespected. He seems able to strike the perfect balance between a sincere personal touch and appropriate professional comportment and boundaries. I could not have asked for a lovelier person to spend those few hours with, and his serene and engaging yet unobtrusive demeanor made me feel like my new car had been blessed with positive energy and good fortune. In summary, I'm thrilled to be with AutoNation for all my car needs, and I would recommend AutoNation to anyone. Thank you, Frederick and all, for a great experience. And I LOVE my fabulous new car!!

JenDavidtz Dec 20, 2020

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Recent Reviews from AutoNation Toyota Weston

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