Recent Reviews from AutoNation Toyota Weston

I cannot in good conscious let what happened today when I took my truck in for its 5000 mile service go unnoticed: I made an appointment for 10 a.m. to avoid having to spend too much time at the dealership, I did not have a ride and using the shuttle was unnecessary. Dropping my truck I was given an estimate of 1 1/2 hours to get my tires rotated and my fluids checked. I understand that Saturdays can be very busy, but the whole point of making an appointment was to avoid having to spend too much time waiting. I probably could have just shown up without an appointment and waited just as long. After a wait time that amounted to almost 2 1/2 hours I was finally called to pick my truck up. As soon as I drove off the lot I realized something was wrong: the steering was all wrong jerking left and right erratically, and when I braked the truck would shudder to a stop. I put this off as just being a result of the tire change and possible fluid check on the vehicle. After driving on the highway home, I pulled off and only to be stopped by a woman who yelled at me that my tire was wobbling, and by that time the truck was jittering uncontrollably. When I got out to inspect the tire it turned out that three of the six lug nuts were completely gone and a fourth was just about to come off. If it happened while I was driving on the highway I or someone else on the road could have been killed. Upon calling my service advisor he assured me that someone would be coming out immediately to my location in order to take address the situation. After about 30 minutes a mechanic and his assistant showed up immediately began putting lug nuts on the truck. When they were finished I immediately followed them right back to the dealership in order to talk with my advisor. I don't anyway intend to make the advisor sound like a bad person, I really think he had my best interest in mind. However I cannot feel that I was treated like someone who possibly could have been killed due to the negligence of the service department at this dealership. We did a kind of BS test drive, he had me stop and go, inspected the tires and wanted to feel the ride, all the while telling me about the great Toyota safety features and how the truck could drive with one lug nut and the tire still wouldn't go off which really didn't do a lot to help. After all that I was told the truck was fine and if I could take him back to the service desk which I did. All in all, I don't know if I will ever take my truck to get service there again. I do understand that mistakes can be made, this kind of mistake could have gotten someone killed. I also feel after reading some of the negative comments on here that all I will get is how sorry they are and to call some 1-800 number number to speak with someone. If AutoNation of Toyota wants to get my business back, they can feel free to contact me.

Michael Figueroa Sep 22, 2018

My wife and I purchased a Toyota Camry last year at this dealership. We ordered online and the salesperson was well prepared. Everything went smoothly. We were in and out within one or two hours, which is amazing. I hate to waste time in dealerships. However, after the second or third service appointment my A/C started to get weaker and weaker. Last Saturday I had another service appointment, and since I'm a Toyota guy and my family owns 14 Toyotas, I had a feeling that it might be the same problem I had in the past- freon pressure. So I made an appointment and described the error mentioning that I am suspecting the freon to be low. Not only was the service representative not prepared at all (he didn't read my notes with the appointment), but they let me wait for 3 hours to tell me that it was in fact the freon pressure. So they decided to fill up the freon and use a dye to try to find the leak.They send me home with a working A/C, which is great. After a short conversation with a mechanic in my family I decided to go back to the dealership to request a full repair, since my car is still under warranty, has less than 10,000 miles and I don't feel comfortable driving around in a car with a leaking freon system, which can be a very serious health hazard. The service representant called his manager who shrugged off my concern telling me that that's all they can do, that the car operates as expected and that the dye needs up to a month to leak somewhere. I requested a rental car with my appointment, but was told I don't get one because my car is fine. In their service paper they blamed Toyota . They used the term "undercharged from factory", which I would have noticed from the beginning. When I asked the manager about a talk to his manager he told me he would be in on monday. I am shocked how Autonation Weston is shrugging off my health concerns and doesn't do their job during inspection and after pointing out the defect. Since I'm not performing anything "under the hood", I am suspecting that my car either had a leaky system before or started leaking because of their "care". Very disappointed with Steven and his manager. I wrote to Toyota USA and hope that they will be more reasonable with a legitimate warranty claim. By the way, I requested a shuttle service this morning, but instead they let me wait for 3 hours. Great job, guys!

Claudiu Verba Sep 22, 2018

**True story here and a read** I'm disappointed at the Toyota service at this location. Both my vehicles are Toyota's (2015, 2018) and we're the original owners, the most recent purchase was the 2018 Toyota at this location. Me and my wife are loyal customers to Toyota and have been since our first purchase of a 2003 new Matrix years ago. I purchased "new" tires for my 2015 Toyota vehicle exactly 11 months ago and I purchased the recommended original tires per manufacturer. The tires were not cheap, but you get what you pay for and I truly believe that, and I was not going to buy cheap tires. I had a conversation with the service advisor when I originally purchased all four tires, and I clearly remember that I specified I want "all" the same coverage as my original tires on my 2015! I was not going to take a chance with not skipping those extra charges with warranty. I'll pay for that extra protection. We'll, last Friday on 08/31/2018 my wife got a huge piece of road hazard in one of the tires close to work and luckily made it and parked the car in our work lot. Shortly after it was flat to the ground and I had to put on the spare. I took the vehicle straight to the dealership to get this repaired. I even took half a day off work to get this checked! When, I get to the dealership I was told that I didn't have the warranty for the tires! I was vivid, and was confused about this and told the service advisor I wanted to speak to the original advisor who sold me the tires and explain to me how this was possible! The original advisor was not at work that day, so I spoke to one of the service managers. He said to me, "we will honor the warranty, but I didn't purchase the extra warrenty". After those words, I explained to the service manager, "look, purchasing the extra warranty is not an issue. I told your service advisor what I wanted for the protection of my family and protection for the cost of those tires, it's not about cost". Apparently, I was not charged the extra protection on the original purchase, nor did it say on the orginal service ticket that I declined the offer. The service manager said I will have to wait until "Tuesday" (09/04/2018) to order the tire and get it replaced! Again, I was confused and felt like I was at fault and getting punished for this screw up! So, here I am at the dealership on Tuesday and had to take another half day off work to get this fixed. This has been the worse experience I have had with this service dealership. Was this even necessary to have me come back "again" and just get it fixed or replaced at the time I went on that Friday?! **note** Since me and my wife switched cars this morning (09/04/2018), she drove the 2018 toyota to work, and the low pressure tire sensor is on. It must have a nail or something in one of the tires. This has not been my day and I have to return to the dealership to get it check out 🤦‍♂️.

Danny Leyva Sep 4, 2018

To the response: It seems you failed to understand the original post. If calling this number can solve the problem, things should be done 2 months ago. --------------------------- I bought a vehicle from the dealer 2 years ago, and with the vehicle I was convinced to buy some service contracts. The content of the contracts is just fine, but until very recently, I found I can't cancel them. By canceling them I should be able to get refunded for the unused terms. All the contracts are for 5 years so they are still a nontrivial amount of money. I was promised that the contracts can be canceled any time upon paying a small number of service fee by the dealer. Written on the contracts, the cancellation seems to have to be through the original dealership, then my nightmare starts here. I have been calling them for 2 months, and for more than 20 times for the cancellation, and simply assumed it should just be signing some forms and they mailing me a check. On the contrast, I can't even find a person to talk to. The most frustrating part is every time they would transfer me to the seemingly not existing "financial department" and no one answered, and then disconnect. The "financial department" is like a black-hole in terms of phone call. I also tried leaving messages, but just to be ignored. I also tried to use the online chat with them, and also complained through the Autonation headquarter, the assistants are nice, they at least try to note of my contacts and promise me someone would come to me, but whoever should handle this thinks it's fine to forever lose a customer and chooses to ignore. The most promising moment is that one assistant did pay some sympathy and asked for the contact from a "financial manager" and gave it to me. I sent him/her email with my request, but another black-hole again. Up until now, I have exhausted my ways to get contacts with them. The "financial department" also reminds me when I bought the vehicle, there was a some kind of financial manager from the dealership, who was very rude and very arrogant, and professionally versatile. Very disgusting experience. Because of this financial department thing, my general advice is to avoid engaged with this dealership. Getting some money back from them is like pulling off their teeth. I just thought that it was a pretty good business, to lure people to pay a lot first, and take the money forever with such a simple and pre-history way, by just not answering to the customer.

Yi Ren Aug 15, 2018

If you need a Toyota, look no further, this is the dealership you want to go to. Buying a car is usually a nightmare, right? Not here. Every single person I dealt with at this dealership was amazing, no pressure, and just genuinely pleasant. You get the feeling from everyone that they don't just want to sell you a car, they want you to be sure that you are making the right decision. I do my homework before purchasing a vehicle, and know what I should be paying out the door ...within a few hundred dollars. After speaking to every Toyota dealership in Broward and Dade, nobody could beat the honest pricing of Weston Toyota. The few that got close had additional charges that they hid, like $500 for nitrogen filled tires. On a Tuesday, I went in with my wife and 2 kids, to see about trading in her Santa Fe for a Camry. We got introduced to David Miller, who is hands down the most pleasant person I've ever met at a dealership. He and I just genuinely clicked. He put together the math on the car, but we were still just a tad reluctant. Shevin Goodman, the Sales Manager came over, talked to us without putting any pressure on at all, and after a brief discussion, we decided to do it. They brought us into the finance department. This is usually where you get a headache, right? Not here. We were introduced to Hussain Khan. An absolute gentleman. They beat my credit unions rate from jump. Two days later, the transmission on my Chevy died. I called David Miller up, stopped by, and test drove a RAV4. Shevin Goodman again did everything he could to make the deal as perfect and comfortable to me as possible, and again, Hussain Khan was the final pleasant person I dealt with. I say this as a complete outsider to this industry: David Miller, Shelvin Goodman, and Hussain Khan are an absolute All Star combination. IF you could clone these three and put them at every dealership, people would actually look forward to buying new cars. This dealership earned my repeat business in the span of a week, and I will be buying all my vehicles from them moving forward. Also, when I went for my first oil change (complimentary!) Les Zaremby further proved that Autonation Toyota Weston only hires the most amazing people. An amazingly friendly man. He told me that the service and wash should be about 75 minutes, as they were a bit busy. He called me 45 minutes later to tell me my car was ready. Don't look elsewhere, this is THE place to go for your Toyota. See More

Rob Corti May 5, 2017

BEWARE! MUST READ! AUTONATION TOYOTA SCION WESTON dealer had made my first car buying experience a NIGHTMARE! My 2015 Scion FRS was sold by a sale associate name BRYANT O. who appear to be under the sales manager name SHEVIN G. Both of them were extremely helpful when I was in the process of buying the car. After all the paperwork were signed, Nelson P. did the rest while Bryant and Shevin left home. Before driving off (without a walk through), Nelson informed me that the car was covered with tree saps which they promised to detail the car next time I bring it back. First trip: The day after I bought the car, I noticed a chipped paint on my door handle. So I addressed the issue to them when I brought the car back to get detailed. SHEVIN told me that he will give me a rental for a day but I had to wait until the following week because the painter didn't have any availability. He also told me that I should postpone the car detailing due to the paint job that was going to be worked on. So we agreed on a date and I left without getting the car wash. Second trip: Came on the day of the "appointment" made by SHEVIN but since he wasn't working that day, no one at the dealer knew about the appointment. After being thrown around to clueless employees, they finally brought out the customer relations manager, LISA R. I explained to her that the car needed a full detail and the repair of the chipped paint. She agreed, gave me a rental, and advised me that the car will be ready by the end of the day. After about 4 hours of roaming around in the rental, I got a call from LISA saying that my car was ready. When I got to the dealer, Lisa had gone home for the day and AGAIN, everyone was clueless as to where to find my key and where my car was parked! When I saw my car, I was EXTREMELY upset that it was still covered with tree saps, the paint of the door handle did not match the rest of the car, there were overspray on my door from the crappy paint job that they did, and they left noticeable dings on the door panel and the roof! 1) How can a paint job and full car detail be done within 4 hours? 2) How professional is it that not only they screwed up my car with over spray and crappy paint job, there was no one to do a walk around with me. 3) Lisa was not on site when I picked up the car and NO ONE had the ability to provide me documents on what was done to the car. 4) When I got home, I found plastic bags that appear to be trash in my trunk! I WAS VERY UPSET with the whole situation. So I called Bryant and explained to him what had happened and he told me to bring the car in for them to see. Third trip: BRYANT and SHEVIN appeared to be concerned and brought out the general sales manager, MARCOS E. He checked out the paint job and gave me a car rental until the car was done getting repainted, repair the dings and get the full detail. It took them 3 days and the car was ready. When I picked up the car, I noticed that the dings and the overspray were still there. I addressed it to Marcos who argued that it was "an orange peel" that could not be removed and that the car came out of the factory like that. I was in awe as to how careless he was when he saw it for himself that the problems still persists. He told me that there was nothing else that he could do and asked me politely to leave. After doing some research, I decided to go back and try one more time. Fourth trip: When I walked in, I spotted BRYANT, who was obviously trying to avoid eye contact with me. I asked for SHEVIN who I waited an hour just to speak to. While I was waiting, the GM was walking around pretending like I wasn't there. The only person that came up to greet me was Nelson. God bless his soul. After the wait, Shevin finally came to speak to me. I was told that the manager (Marcos) did not want anything to do with me anymore. He mentioned that he spent way too much money on the car and there was nothing else that they can do at this point. I begged, and asked them to put themselves in my shoes to be paying for a brand new car with visible swirl marks all over, obvious dings, and overspray on the door. I asked them how would you feel? He shrugged and simply told me they couldn't help me. I am highly disappointed, more than anything, with the customer service and how I was treated throughout the whole process. BRYANT is such a clueless sale associate. SHEVIN would promise you one thing and won't deliver what was promised. Ironically, the two MANAGERS Lisa & Marcos were the main one who made my experience a total nightmare. Up until today, I am still driving a brand new car in a used condition all because of the AUTONATION TOYOTA SCION WESTON dealer negligence. I am a car enthusiast and all I ever wanted was to be happy with my new car. I WOULDN'T RECOMMEND THIS DEALER TO ANYONE! I hope my review can help some of you avoid an experience like mine. If you do go, look for NELSON. He would never kick you to the side like the rest of them.

chinita_frs Feb 29, 2016

On 3/23/2015 I went to Toyota of Hollywood looking a car Corolla S . I call Auto nation Weston personal Mitch Holeve to let him know that I was going to not keep my appointment with him As I am going to buy at Toyota of Hollywood. I tell him the OTD price of 18500 for Corolla S. He reply I can beat that at OTD all included 18200. Once I heard that I told the salesman at Hollywood that I need to go. 300 buck is lot of money to me. When I got to AutoNation of Weston and I am told that 18200 was not correct price as they didn't know the car had something called Elite guard. can't be removed( in the end it was removed). Now my 18200 price Jump to 19k. as I am walking out he offer to drop that price to 699 to 350. if we both eat half the cost. Other dude was offering me the same car for 18500 and 18650 is almost the same but I have spent almost 3 hour now in this location. so we agreed at 18650 OTD. So now they sent me to the money man Gregory of finance and OMG this dude is a not a good salesman and get angry if you pass all his extra stuff. I tell him I have been burned before and that I just want my 18650 price and please finish paper work quickly. He tell me that no by law he need to explain every little thing he making us sign. Some he make us sign rush by hiding and other one he take forever to explain. He start by telling me that he doing me a favor by matching my Auto loan from Capital One Auto Nav. His company is offering me 3% interest and he leaving at 2.53. All he doing is matching my own auto loan. that didn't make much sense. all is done after 5 hour we sign and I pay my down payment of 5000 . They telling me that tomorrow they will deliver to car to my house. Only issue was that we need to bring the owner of the tag and add him to the auto loan so they could do a tag transfer. The next day after resting I notice that I didn't like how the overall deal was reached. They change the OTD price , they didn't beat but just matched my auto loan, they have the wonderful Gregory's behavior that I didn't like, and so I decided to return the car. IT was still on their lot. Lucky AutoNation as 3 day / or 150 miles return policy. Gregory never bother to tell me about this nice little policy. Another issue was that the odometer number listed on the sales form was wrong. they put 6 miles but it had 35 miles. 3/24/2015 I arrive at AutoNation and asked for them to enforce this 3 day/150 mile refund policy. Mitch's Sales manager tell me that in Florida they have no cooling off period for cars sales. Yes that true but Lucky AUTONATION DOES!!!! I show him the paper he made me sign and he looks confused. He never seen this paper before . even do Gregory telling that everyone get that refund policy? how does a manager not know the policy in his own company?? As he trying to convince me that I am making a mistake. every salesman not doing anything come over to see the show. Each salesman come and grab the refund policy and read it back and front. The act like they never seen this paper before. it was a sight to see. I asked them if they knew about the Auto Nation Refund policy most didn't answer or just walked away. Now Mitch's sales manager telling me this paper is has " terms and condition" on the back. Guess what I was right!! why did this process take 1 hour to get done. On the way they tell me I don't know you for a hole in the wall but I will honor the original 18200. I tell him I need to talk this over with my family and ask him to wait. He looks mad. He and the owner decide to take a smoke break what they really did was have the girl in the front call them and put the speaker on so he could hear my conversation with my mom. I decide to take the original 18200 price that got me into the door. The Owner is now pissed that I talk bad about this employees and he removing the offer. No problem just give me my refund I can got out of here. DONT FORGOT THAT AUTONATION HAS THAT 3 day /150 MILES REFUND POLICY. Don't let them tell you NO COOLING OFF PERIOD AT ANY AUTONATION. They don't like to tell you but they hide that policy during finance part of the deal. If you don't know or read this within 3 days or 150 miles you are out of luck. This policy is not instant it take about 1 hour or until they pissed off that they want you out of the dealership. I got 100% of my down payment and cancel the car deal on 3/24/2015

gastonac Mar 24, 2015

My experience with this dealership was pretty average, but the post-sale follow up just doesn't cut it. I purchased a used Toyota Prius from them and I dealt with Patrick in the internet sales department. I also dealt with one of the sales managers, his name was Eddy. I'm actually located in the Sarasota area, so I drove three hours to Weston to purchase my vehicle, because it was the only one I could find that had all the options I wanted. Anyway, when I first submitted my request for information on their website, I received a response immediately. Patrick was very attentive and easy to get a hold of during the entire sales process, and he made sure everything was ready to go and waiting for me when I arrived to fill out the paperwork and pick up my Prius on 2/19. My finance manager was great, but unfortunately I can't remember his name. He made sure to explain all the paperwork I was signing and he made the process quick and painless. When I went to leave and start my three hour drive back home, I noticed one of my HID headlights was out. I pointed this out to Patrick, and he turned the headlights off and then on again to have them both working. At this point it was past 9:00 pm and I just wanted to get home. I thought of it as some strange glitch and Patrick suggested the same. I then drove off in my car. Once I pulled out of the parking lot, my headlight shut off again - and kept doing so after turning them off and on again. I was only gone for ten minutes at most when I drove back to the dealership. Patrick was nowhere to be found, but I showed Eddy (the sales manager) the problem with my headlight. Eddy then proceeded to hit my headlight assembly with his fist and say he didn't know what was wrong. At this point the service/parts departments were closed. Eddy told me to just drive the car home and just turn the headlights on and off to make them come back on whenever the issue happened - and he would make sure to send me some replacement headlight bulbs. At this point it was 10:00 PM and I just wanted to get home as I had to be at work early in the morning. So, I drove 3 hours back home with my headlights intermittently turning off and on. Luckily, I didn't get a ticket. It's been two weeks since I purchased my car and I've tried calling both Eddy and Patrick while sending numerous emails about this issue. So far, I've had absolutely no response from anyone. When I called Eddy, he quickly brushed me off saying he would speak to the used car manager and call me back - and he never did. I can't drive my new car at night and I'm going to have to shell out $100 for a set of new HID bulbs - after spending a bunch of money to get my Prius. This is another typical case of the car sales industry "turn 'em and burn 'em".

AlexandraP Mar 6, 2014

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