Recent Reviews from AutoNation Toyota Weston

Beware of AutoNation (AN) Toyota Weston located in Davie, FL! Long story short; they sold away a car several days after I placed down a deposit for it. Now AN will not respond to my inquiries made via phone, text, email, and online chat about a refund. Below is the timeline. 8/24: I placed a $500 deposit on car. Was told by the AN salesperson that this was required to prevent car being sold elsewhere. 8/25: Because I live out of state, I paid $150 for a local licensed ASE mechanic to inspect the car on my behalf. Results of the inspection uncovered missing wheel lock key and worn tires. 8/26: AN sent me the terms of financing for 72 months. I then asked for quotes for 48 and 60-month terms. At that time, I also asked about AN how they would address the missing wheel lock key and worn tires. 8/27: No follow up from AN after numerous attempts to contact them. 8/28: After multiple attempts I received a text from the salesperson stating that “I was off yesterday and still busy” and “as soon as I’m done I will have them take a look at it”. 8/29: No follow up from AN about the financing, wheel lock key, or tires inquiries. 8/30: No follow up from AN after receiving a text that the salesperson would call me soon. 8/31: Received an automated email notification from CarGurus stating that the car I was interested in was no longer available. I then called the sales person and was told that the car was sold. Salesperson apologized and assured me that the store manager would contact me. She further assured me that I would receive my deposit back and compensation for the $150 mechanic cost. Later that evening, I put the refund and compensation request in writing. 9/1: Contacted AutoNation Corporate and was told someone from the customer relations team would be in touch with me in a timely manner. 9/2: Still waiting for that timely call… What bothers me the most is that the salesperson was unresponsive throughout the whole experience. If she would have addressed my concerns in a timely manner I’m sure I would have been able purchased the car. Why did it take 5 days for ME to finally get in contact with THEM after asking for clarification about the financing terms and legitimate concerns about the car? What is also troubling is that the salesperson didn’t have the decency to call me and let me know the situation. I had to find out from a 3rd party website! Furthermore, what surprised me next is that she didn’t have the manager contact me about the situation as is typical with any car purchase experience gone wrong. The situation was handled inadequately, I have not received my deposit back or compensation for the car inspection, and AN has yet to accept the responsibility of situation. Contrary to their website, AutoNation Toyota Weston located in Davie, FL lacks commitment and dedication to provide their customers with a purchase experience that meets the needs of the consumer. I plan on contacting the BBB, Florida Attorney General, small claims court, etc… You have been warned! Do business with AutoNation Toyota Weston located in Davie, FL at your own risk!

Sarfo M. Sep 2, 2019

I found a 2016 Toyota Tacoma SR5 on Cars.com and contacted AutoNation Toyota Weston. I spoke with Dimitry, one of the used car managers. After getting a quote and purchase order from him, I contacted my bank to arrange the payment to the dealership. Since I am deployed overseas, my wife wanted to fly from Arizona to Miami to pick up the vehicle. Over the phone, dealing with Dimitry and Sophie, a salesperson who works for Dimitry, was pleasant. They did manage to send me incomplete or illegible paperwork several times before the bank would accept it, but I was patient and Dimitry apologized about the errors. I bought my wife a plane ticket from Arizona to Ft. Lauderdale airport. Sophie picked my wife up from the airport and took her to the dealership. The dealership had already received the check from my bank and said everything was good to go. Once my wife arrived, another employee (perhaps a finance guy) started in about how my wife needed a Power of Attorney in order to pick up the vehicle. She was not signing any finance paperwork or purchasing anything from the dealership on my behalf - she was merely picking up a vehicle. Dimitry was well aware of the plan before my wife came out there and made no mention of her needing a PoA to pickup the vehicle. After basically holding my wife hostage at the dealership for 1-2 hours, they finally let her take delivery. I had her a room reserved at a hotel within a couple of miles from the dealership. Once she finally left the AutoNation Toyota Weston and arriving at the hotel, she was finally able to calm down and take a good look at the truck. She told me something looked wrong with the back bumper, and that there were scratches all over. The pictures on the website did not show any flaws with the vehicle, nor did Dimitry or Sophie mention any serious deficiencies with the vehicle. As a matter of fact, when I asked Sophie via text what the condition of the paint, she replied, "The paint looks great. I took the car to get detailed this morning." The passenger side end of the bumper was pushed in all the way to the body. I am willing to accept a couple of scratches on a 3-year-old vehicle, but for there to be a serious deficiency like the bumper is completely unacceptable. I would expect this type of scheme for a shady used-car dealership, but certainly not from AutoNation. My wife took vehicle back to the dealership the next morning. We had 5 days or 250 miles to return it, so we needed a resolution before she left. I called Sophie and told her my wife was coming back. I tried contacting Dimitry several times but he would not respond. My wife arrived and went inside. Sophie was not yet at work, but she was able to talk to Dimitry briefly. She described the problem with the bumper, so he crawled under the truck and said it was just a bent bracket, and for her to just take the vehicle to any AutoNation dealership and they would fix it. After Dimitry went back to his office, she called and told me what he said. I asked if he put it in writing, which he did not. I told her we cannot take somebody's word for it, that we need to get his statement in writing or we would simply return the truck. My wife tried to speak with Dimitry again, but he was too busy to speak with her. My wife sat in the truck in the parking lot for over an hour. Sophie arrived and tried to help, but Dimitry would not speak with her. After another hour of my now irate wife waiting, Sophie was finally able to get Dimitry to write a work order to "fix rear bumper" on an AutoNation form and email it to her. Once she sent it to me, he called me and said that we can take the truck to any AN dealership and they would charge the repair back to the dealership. What was supposed to have been a very exciting day for my wife turned into two days of migraine-inducing stress and anxiety. Sophie L. was extremely nice, professional, and understanding of what my wife was having to deal with and was helpful. She bumped CS up to 3 stars.

Darrin T. Jul 15, 2019

Our experience at AutoNation was extremely horrible. I needed to buy my lease since I knew I wanted to keep my car. Since it was over an hour drive and we had our 7 year old daughter with us, my husband called ahead to make sure they had our information, knew what we were coming for, and had someone available to help. We drove a little over an hour and found the person we were supposed to see. We sat down and discussed my options and after a brief conversation we still remained at our initial decision that I wanted to buy my car. He explained he would run my credit again, get the paperwork ready, and we would then go to another office to get the payment options, sign paperwork and be on our way. He also sat with us and talked about his hot wife and clothing line and things that I felt were inappropriate and made me feel uncomfortable. Any way, I don’t know what happened or why it took so long, but we literally sat there for over 3 hours. I kept asking if they were almost done, but they kept saying 10 more minutes. After 3 hours and 22 minutes, I signed my new contract and left. Days later I got a call from Dimitri who told me the paperwork was wrong and I would need to come back to sign again. I explained I was over an hour away and did not have time to come down. He told me he would overnight FedEx it to sign and I could mail it back. A few days later, Dimitri called again and said they couldn’t FedEx it and I would in fact have to drive back down. After a huge inconvenience the first time we went down, this was now another huge inconvenience. My husband, daughter, and I had no choice but to go back to AutoNation Weston at almost 10pm after landing at Ft Laud airport arriving home from vacation. We get there and meet with Juan a second time to go over numbers again and sign the correct contact. Now I have texts that I’ve screenshot’d from Dimitri that tells me money owed, paid, etc and now I’m sitting in Juan’s office and he’s telling me that none of what I was told was accurate. At this time, I’m angry and tired and after our trip I just want to go home. I signed the new paperwork which really screwed me over compared to what I was told and we left. Needless to say, I will never do business with AutoNation again. Our experience was terrible, filled with unprofessional employees, inaccurate information, and a huge inconvenience to my family.

Stephanie Poulsen Jul 13, 2019

BEWARE! MUST READ! AUTONATION TOYOTA SCION WESTON dealer had made my first car buying experience a NIGHTMARE! My 2015 Scion FRS was sold by a sale associate name BRYANT O. who appear to be under the sales manager name SHEVIN G. Both of them were extremely helpful when I was in the process of buying the car. After all the paperwork were signed, Nelson P. did the rest while Bryant and Shevin left home. Before driving off (without a walk through), Nelson informed me that the car was covered with tree saps which they promised to detail the car next time I bring it back. First trip: The day after I bought the car, I noticed a chipped paint on my door handle. So I addressed the issue to them when I brought the car back to get detailed. SHEVIN told me that he will give me a rental for a day but I had to wait until the following week because the painter didn't have any availability. He also told me that I should postpone the car detailing due to the paint job that was going to be worked on. So we agreed on a date and I left without getting the car wash. Second trip: Came on the day of the "appointment" made by SHEVIN but since he wasn't working that day, no one at the dealer knew about the appointment. After being thrown around to clueless employees, they finally brought out the customer relations manager, LISA R. I explained to her that the car needed a full detail and the repair of the chipped paint. She agreed, gave me a rental, and advised me that the car will be ready by the end of the day. After about 4 hours of roaming around in the rental, I got a call from LISA saying that my car was ready. When I got to the dealer, Lisa had gone home for the day and AGAIN, everyone was clueless as to where to find my key and where my car was parked! When I saw my car, I was EXTREMELY upset that it was still covered with tree saps, the paint of the door handle did not match the rest of the car, there were overspray on my door from the crappy paint job that they did, and they left noticeable dings on the door panel and the roof! 1) How can a paint job and full car detail be done within 4 hours? 2) How professional is it that not only they screwed up my car with over spray and crappy paint job, there was no one to do a walk around with me. 3) Lisa was not on site when I picked up the car and NO ONE had the ability to provide me documents on what was done to the car. 4) When I got home, I found plastic bags that appear to be trash in my trunk! I WAS VERY UPSET with the whole situation. So I called Bryant and explained to him what had happened and he told me to bring the car in for them to see. Third trip: BRYANT and SHEVIN appeared to be concerned and brought out the general sales manager, MARCOS E. He checked out the paint job and gave me a car rental until the car was done getting repainted, repair the dings and get the full detail. It took them 3 days and the car was ready. When I picked up the car, I noticed that the dings and the overspray were still there. I addressed it to Marcos who argued that it was "an orange peel" that could not be removed and that the car came out of the factory like that. I was in awe as to how careless he was when he saw it for himself that the problems still persists. He told me that there was nothing else that he could do and asked me politely to leave. After doing some research, I decided to go back and try one more time. Fourth trip: When I walked in, I spotted BRYANT, who was obviously trying to avoid eye contact with me. I asked for SHEVIN who I waited an hour just to speak to. While I was waiting, the GM was walking around pretending like I wasn't there. The only person that came up to greet me was Nelson. God bless his soul. After the wait, Shevin finally came to speak to me. I was told that the manager (Marcos) did not want anything to do with me anymore. He mentioned that he spent way too much money on the car and there was nothing else that they can do at this point. I begged, and asked them to put themselves in my shoes to be paying for a brand new car with visible swirl marks all over, obvious dings, and overspray on the door. I asked them how would you feel? He shrugged and simply told me they couldn't help me. I am highly disappointed, more than anything, with the customer service and how I was treated throughout the whole process. BRYANT is such a clueless sale associate. SHEVIN would promise you one thing and won't deliver what was promised. Ironically, the two MANAGERS Lisa & Marcos were the main one who made my experience a total nightmare. Up until today, I am still driving a brand new car in a used condition all because of the AUTONATION TOYOTA SCION WESTON dealer negligence. I am a car enthusiast and all I ever wanted was to be happy with my new car. I WOULDN'T RECOMMEND THIS DEALER TO ANYONE! I hope my review can help some of you avoid an experience like mine. If you do go, look for NELSON. He would never kick you to the side like the rest of them.

chinita_frs Feb 29, 2016

On 3/23/2015 I went to Toyota of Hollywood looking a car Corolla S . I call Auto nation Weston personal Mitch Holeve to let him know that I was going to not keep my appointment with him As I am going to buy at Toyota of Hollywood. I tell him the OTD price of 18500 for Corolla S. He reply I can beat that at OTD all included 18200. Once I heard that I told the salesman at Hollywood that I need to go. 300 buck is lot of money to me. When I got to AutoNation of Weston and I am told that 18200 was not correct price as they didn't know the car had something called Elite guard. can't be removed( in the end it was removed). Now my 18200 price Jump to 19k. as I am walking out he offer to drop that price to 699 to 350. if we both eat half the cost. Other dude was offering me the same car for 18500 and 18650 is almost the same but I have spent almost 3 hour now in this location. so we agreed at 18650 OTD. So now they sent me to the money man Gregory of finance and OMG this dude is a not a good salesman and get angry if you pass all his extra stuff. I tell him I have been burned before and that I just want my 18650 price and please finish paper work quickly. He tell me that no by law he need to explain every little thing he making us sign. Some he make us sign rush by hiding and other one he take forever to explain. He start by telling me that he doing me a favor by matching my Auto loan from Capital One Auto Nav. His company is offering me 3% interest and he leaving at 2.53. All he doing is matching my own auto loan. that didn't make much sense. all is done after 5 hour we sign and I pay my down payment of 5000 . They telling me that tomorrow they will deliver to car to my house. Only issue was that we need to bring the owner of the tag and add him to the auto loan so they could do a tag transfer. The next day after resting I notice that I didn't like how the overall deal was reached. They change the OTD price , they didn't beat but just matched my auto loan, they have the wonderful Gregory's behavior that I didn't like, and so I decided to return the car. IT was still on their lot. Lucky AutoNation as 3 day / or 150 miles return policy. Gregory never bother to tell me about this nice little policy. Another issue was that the odometer number listed on the sales form was wrong. they put 6 miles but it had 35 miles. 3/24/2015 I arrive at AutoNation and asked for them to enforce this 3 day/150 mile refund policy. Mitch's Sales manager tell me that in Florida they have no cooling off period for cars sales. Yes that true but Lucky AUTONATION DOES!!!! I show him the paper he made me sign and he looks confused. He never seen this paper before . even do Gregory telling that everyone get that refund policy? how does a manager not know the policy in his own company?? As he trying to convince me that I am making a mistake. every salesman not doing anything come over to see the show. Each salesman come and grab the refund policy and read it back and front. The act like they never seen this paper before. it was a sight to see. I asked them if they knew about the Auto Nation Refund policy most didn't answer or just walked away. Now Mitch's sales manager telling me this paper is has " terms and condition" on the back. Guess what I was right!! why did this process take 1 hour to get done. On the way they tell me I don't know you for a hole in the wall but I will honor the original 18200. I tell him I need to talk this over with my family and ask him to wait. He looks mad. He and the owner decide to take a smoke break what they really did was have the girl in the front call them and put the speaker on so he could hear my conversation with my mom. I decide to take the original 18200 price that got me into the door. The Owner is now pissed that I talk bad about this employees and he removing the offer. No problem just give me my refund I can got out of here. DONT FORGOT THAT AUTONATION HAS THAT 3 day /150 MILES REFUND POLICY. Don't let them tell you NO COOLING OFF PERIOD AT ANY AUTONATION. They don't like to tell you but they hide that policy during finance part of the deal. If you don't know or read this within 3 days or 150 miles you are out of luck. This policy is not instant it take about 1 hour or until they pissed off that they want you out of the dealership. I got 100% of my down payment and cancel the car deal on 3/24/2015

gastonac Mar 24, 2015

My experience with this dealership was pretty average, but the post-sale follow up just doesn't cut it. I purchased a used Toyota Prius from them and I dealt with Patrick in the internet sales department. I also dealt with one of the sales managers, his name was Eddy. I'm actually located in the Sarasota area, so I drove three hours to Weston to purchase my vehicle, because it was the only one I could find that had all the options I wanted. Anyway, when I first submitted my request for information on their website, I received a response immediately. Patrick was very attentive and easy to get a hold of during the entire sales process, and he made sure everything was ready to go and waiting for me when I arrived to fill out the paperwork and pick up my Prius on 2/19. My finance manager was great, but unfortunately I can't remember his name. He made sure to explain all the paperwork I was signing and he made the process quick and painless. When I went to leave and start my three hour drive back home, I noticed one of my HID headlights was out. I pointed this out to Patrick, and he turned the headlights off and then on again to have them both working. At this point it was past 9:00 pm and I just wanted to get home. I thought of it as some strange glitch and Patrick suggested the same. I then drove off in my car. Once I pulled out of the parking lot, my headlight shut off again - and kept doing so after turning them off and on again. I was only gone for ten minutes at most when I drove back to the dealership. Patrick was nowhere to be found, but I showed Eddy (the sales manager) the problem with my headlight. Eddy then proceeded to hit my headlight assembly with his fist and say he didn't know what was wrong. At this point the service/parts departments were closed. Eddy told me to just drive the car home and just turn the headlights on and off to make them come back on whenever the issue happened - and he would make sure to send me some replacement headlight bulbs. At this point it was 10:00 PM and I just wanted to get home as I had to be at work early in the morning. So, I drove 3 hours back home with my headlights intermittently turning off and on. Luckily, I didn't get a ticket. It's been two weeks since I purchased my car and I've tried calling both Eddy and Patrick while sending numerous emails about this issue. So far, I've had absolutely no response from anyone. When I called Eddy, he quickly brushed me off saying he would speak to the used car manager and call me back - and he never did. I can't drive my new car at night and I'm going to have to shell out $100 for a set of new HID bulbs - after spending a bunch of money to get my Prius. This is another typical case of the car sales industry "turn 'em and burn 'em".

AlexandraP Mar 6, 2014

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