12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Weston

This review is for Natalie Evans and Gilbert Mendoza. Two of the worst staff i had to deal with. I put a reservation on a Toyota 4Runner Thursday 06/18Being an out of state buyer I knew what I needed to provide to get this deal done. First off Natalie blew me off almost the whole day to ask for photos of the 4Runner i wanted. After 5 different phone calls i finally received photos, I quickly sent them my drivers license and insurance within 5 minutes. So we can start the process. Her response “o i left”. I immediately called asking you were just next to the vehicle how did you leave for the day? Of course never got a straight answer. HERE IS THE FUN PART!!! I called Gilbert, manager, shortly after. He stated the Car is at their auction facility since Monday. Which was a lie because earlier Natalie stated the car fame in on trade the day before.... but if the car was at thei auction facility then how did she go get me photos? Also the photos she took were at the dealership. So after all this I still wanted to move forward. They asked for 2 forms of ID. A drivers license and passport or social security card (Which is unheard of, when paying for a vehicle in cash) they wanted payment over the phone before shipping out documents to a notary in mission viejo CA. Since i am not financing the vehicle i don’t need to give them my social or a copy of it or have documents notarized. All they need is a copy of my license and insurance to get the process started.... Natlie never sent me a buy slip. So I called Gilbert and talked to me rudely saying I don’t know what I am talking about and I’m an idiot. Also he mentioned “i sold 600 cars last month while you’re begging us to sell you a car” then hangs up the phone on me.... Sorry Gilbert.... i don’t know how someone who barely spoke English and started to speak to me in Spanish is a manager at this establishment. Will he contacting corporate for this whole incident. Sad part is that I am still willing to purchase the vehicle but people like Gilbert and Natlie need to understand this is not how you do business.

Ali Ghafoori Jun 21, 2020

I have finally found the #1 WORST CAR DEALER OF ALL TIME! AutoNation Toyota Weston (Florida) who politely invited me to leave :) Did you know there's a website you can rate auto dealers? And they get copies when you write about them, and they really hate bad reviews so it's a great way to let the world know when a car dealer REALLY SUCKS like this one ... And had I read the reviews on this HORRID dealership before walking in I'd have known to not do so, I've never read such a list of BAD auto-dealer reviews, so apparently many others have had similar experiences with this place. Here's the review I wrote and the link .. "How many times can you say 'the payoff is $21,050'" - NotAtAllHappy I have purchased around 40 brand new vehicles in my life! Being a lifetime self-mechanic and having studied automotive design in my early engineering years, I understand the auto industry from how the things run to the financing end. I have now FINALLY encountered the #1 WORST DEALERSHIP OF ALL TIME! I've had good dealerships, like Honda in Newton NJ where I purchased 4 vehicles over a 7 yr period, and I've had others that merely did their job ... then I found the #1 WORST OF ALL TIME, a spot no one ever held on my dealer-list! Marco: do you know your payoff? Me: yes, $21,050 Marco: are you sure? Me: yes, I have it right here on a paper from GMAC Marco: but what about your remaining lease payments? Me: today's payoff is $21,050 ... now the above conversation occurred probably 4 or 5 times, although he wrote down the number, $21,050, he still needed to ask over and over and over and over. Marco: the 2019 will give you the best prices, I have a bunch, lets go walk and see them ... 20 minutes later ... Marco: well lets look in the computer, we had some 2019's, I don't know where they are, maybe we don't have any left As we're walking into the building I look at the Tacoma outside RIGHT AT THE FRONT DOOR, 2019. The one right in front of his eyes! Then I saw another in the parking lot on the other side ... 2019. Then I found 2 more Tacomas on the showroom floor, 2019. SO NOW 30 MINUTES TOTAL WASTED BECAUSE HE DID NOT KNOW HIS INVENTORY NOR WHERE TO FIND IT!! Then came the finance guy, I should say, about 30 minutes later - YES, 30 MINUTES LATER, JUST WOW!!! Finance guy: you have 4 payments left of $293, so what's your payoff? Me: $21,050 good until 12/4. And GET ME A NUMBER ALREADY, I'VE BEEN HERE FOR 2 HOURS!! Finance guy: OMG, you've been here 2 hours with no numbers? (yes, the dumb salesman was beyond useless) but that can't be right, if you have 4 payments of $293, what's your payoff? Me: my payoff is 21 0 5 0 Finance guy: you're not right, if you have 4 payments of $293 left that can't be right Me: how many times can I tell this place ONE NUMBER, I OWE $21,050!!! At that point I took a piece of blank paper, I had to write in 3" tall #'s $ 2 1 , 0 5 0 and in such UTTER FRUSTRATION as this point, when I underlined the $21,050 (which I told them probable 10 times by now), my pen ripped through the paper. The finance guy went back in to the office throwing his arms up in the air and I could hear him telling his partners in crime how clueless I was. That's when I stormed into the finance office and YELLED - THE PAYOFF IS $21,050 - WHAT THE F*** IS WRONG WITH YOU PEOPLE?? Finance guy: sir, there's no reason to use a bad word Me: there's reason to use MANY MORE bad words than the ONE I just used, 2 HOURS I'VE BEEN WAITING AND NOW YOU ARE TELLING ME I DON'T KNOW MY PAYOFF!!! Oh, for the record, I'm a mathematician, I can do the math in my head they need a computer to calculate! Finance guy: Sir, you don't need to buy a car from us, please leave. THEN TO ADD INSULT TO INJURY - for 5 MORE MINUTES they INSISTED they gave me back my registration and car key which they FINALLY FOUND sitting on the desk right in front of them. 2 HOURS WASTED! A MORON OF A SALESPERSON WHO COULD NOT KEEP FOCUSED ON THE VEHICLES $21,050, that's my payoff ... I'm sure there isn't one person who read this who doesn't know that by now. BEYOND FRUSTRATION - and I'm sending them my bill for my 2 lost hours! I'll go back and visit the Toyota dealer again in Sunrise who was a normal car dealership, friendly, and they actually understood a 5 digit #, $21,050. https://www.dealerrater.com/dealer/AutoNation-Toyota-Weston-review-26587/

Daniel Frieling Nov 26, 2019

Beware of AutoNation (AN) Toyota Weston located in Davie, FL! Long story short; they sold away a car several days after I placed down a deposit for it. Now AN will not respond to my inquiries made via phone, text, email, and online chat about a refund. Below is the timeline. 8/24: I placed a $500 deposit on car. Was told by the AN salesperson that this was required to prevent car being sold elsewhere. 8/25: Because I live out of state, I paid $150 for a local licensed ASE mechanic to inspect the car on my behalf. Results of the inspection uncovered missing wheel lock key and worn tires. 8/26: AN sent me the terms of financing for 72 months. I then asked for quotes for 48 and 60-month terms. At that time, I also asked about AN how they would address the missing wheel lock key and worn tires. 8/27: No follow up from AN after numerous attempts to contact them. 8/28: After multiple attempts I received a text from the salesperson stating that “I was off yesterday and still busy” and “as soon as I’m done I will have them take a look at it”. 8/29: No follow up from AN about the financing, wheel lock key, or tires inquiries. 8/30: No follow up from AN after receiving a text that the salesperson would call me soon. 8/31: Received an automated email notification from CarGurus stating that the car I was interested in was no longer available. I then called the sales person and was told that the car was sold. Salesperson apologized and assured me that the store manager would contact me. She further assured me that I would receive my deposit back and compensation for the $150 mechanic cost. Later that evening, I put the refund and compensation request in writing. 9/1: Contacted AutoNation Corporate and was told someone from the customer relations team would be in touch with me in a timely manner. 9/2: Still waiting for that timely call… What bothers me the most is that the salesperson was unresponsive throughout the whole experience. If she would have addressed my concerns in a timely manner I’m sure I would have been able purchased the car. Why did it take 5 days for ME to finally get in contact with THEM after asking for clarification about the financing terms and legitimate concerns about the car? What is also troubling is that the salesperson didn’t have the decency to call me and let me know the situation. I had to find out from a 3rd party website! Furthermore, what surprised me next is that she didn’t have the manager contact me about the situation as is typical with any car purchase experience gone wrong. The situation was handled inadequately, I have not received my deposit back or compensation for the car inspection, and AN has yet to accept the responsibility of situation. Contrary to their website, AutoNation Toyota Weston located in Davie, FL lacks commitment and dedication to provide their customers with a purchase experience that meets the needs of the consumer. I plan on contacting the BBB, Florida Attorney General, small claims court, etc… You have been warned! Do business with AutoNation Toyota Weston located in Davie, FL at your own risk!

Sarfo M. Sep 2, 2019

Our experience at AutoNation was extremely horrible. I needed to buy my lease since I knew I wanted to keep my car. Since it was over an hour drive and we had our 7 year old daughter with us, my husband called ahead to make sure they had our information, knew what we were coming for, and had someone available to help. We drove a little over an hour and found the person we were supposed to see. We sat down and discussed my options and after a brief conversation we still remained at our initial decision that I wanted to buy my car. He explained he would run my credit again, get the paperwork ready, and we would then go to another office to get the payment options, sign paperwork and be on our way. He also sat with us and talked about his hot wife and clothing line and things that I felt were inappropriate and made me feel uncomfortable. Any way, I don’t know what happened or why it took so long, but we literally sat there for over 3 hours. I kept asking if they were almost done, but they kept saying 10 more minutes. After 3 hours and 22 minutes, I signed my new contract and left. Days later I got a call from Dimitri who told me the paperwork was wrong and I would need to come back to sign again. I explained I was over an hour away and did not have time to come down. He told me he would overnight FedEx it to sign and I could mail it back. A few days later, Dimitri called again and said they couldn’t FedEx it and I would in fact have to drive back down. After a huge inconvenience the first time we went down, this was now another huge inconvenience. My husband, daughter, and I had no choice but to go back to AutoNation Weston at almost 10pm after landing at Ft Laud airport arriving home from vacation. We get there and meet with Juan a second time to go over numbers again and sign the correct contact. Now I have texts that I’ve screenshot’d from Dimitri that tells me money owed, paid, etc and now I’m sitting in Juan’s office and he’s telling me that none of what I was told was accurate. At this time, I’m angry and tired and after our trip I just want to go home. I signed the new paperwork which really screwed me over compared to what I was told and we left. Needless to say, I will never do business with AutoNation again. Our experience was terrible, filled with unprofessional employees, inaccurate information, and a huge inconvenience to my family.

Stephanie Poulsen Jul 13, 2019

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12,000,000 Cars Sold to Happy Drivers

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