Recent Reviews from AutoNation Toyota Weston

I try to put no start for them , but that only chose to put . Why because they’re big lies and scam. We got call from one the marketing department to ask if we still looking for the car , I say we have been the car showrooms three not able to matching the price. He ask me why ? I say not need to explain and not able to come today . But he please me to tell him because he want to know what happen and maybe he can help us here . Ok , since he Demands I decided to tell him what happen . I told him the frist time we here the price was too much for us need to think frist . Second time we when back because our friend brought the same car we’er Looking , the price is lower than they offer to us . I ask them if they can offer the same price for us . The manager say ( your not possible can buy the car for the price ), unless you have paper to provide to proof I mind give you a better deal then they do. Ok , sound like he don’t believe me what I say . Than I say ok if I bring the proof are you going to honor it . He say sure . I went back there couple days later with the paper to show it to him . The manager can not believe it and make a lot excuses to void to offer the same deal for me . After I explain to this sale manager name Zakr Loutti he say no problem I can help you. He say will call me back about an hour late To find out if he can offer me any better price of the car . Between the an hour he had phone couple time to question and ask me questions. Finally he call me back say he got proof from his sale manager to agree to offer me the same exact price and need me go to the dealership. Before I go I confirm from him for sure and he say yes and the car going to wash now . But when I got there it totally a different story any end up with big arguments and the manager was totally out of control with bad Attitude to tell the customer to get out the door . And the sale manager just say I am apologize that they don’t offer the price what I confirmed.

Christy Adiah Nov 6, 2017

It's Saturday and their service department opens at 7AM. I had an appointment for 7:30AM to have a tire replaced. The appt was made by service advisor Jose Rivera. He told me he would not be here today, but another service advisor would take care of me. When I arrived, there were at least 22-25 cars lined up, in a single row, waiting for the gates to open and then be checked in. I waited in my car for twenty-minutes...unacceptable. This is a large Toyota dealership and they need to figure out the logistics in regards to checking people in and creating a larger service entrance and drive area. I'll never come here on a Saturday morning again. I did lease my 2016 and 2014 Toyotas here, only because they were the least expensive and my employer offered additional incentives, such as a $150 Mobil/Exxon gas card and a $100 AMEX gift card. This location is thirty-six miles round trip from my home and all I needed was a tire replaced. I had their road hazard warranty, which a lot of other dealers do not honor or you have to pay for the tire out of pocket and seek reimbursement...that's not happening. The service advisor called the parts department to inquire about my brand tire and parts told him they don't have any Firestone brand tires. My car only has 13,000 miles, came with Firestone tires, and the previous service advisor, Jose, called me to tell me the tire was special ordered and on premises as of Wednesday. Today they're telling me it's not here and that the tire warranty company doesn't open until 9AM. The tire warranty is an AutoNation warranty and my tire has a nail in it, with only 13,000 miles on the original tire. Multiple excuses not to take care of me or address this situation properly. They found the tire and I was told it would take about an hour and twenty minutes. This was after the long check in and then I was asked, "you don't want it run through the car wash, do you? It's Saturday and will take a long time", said Yorlian the service advisor. BTW, any good tech can get the car on the lift, the tire off and the new one on in about 25-30 minutes. An hour and twenty minutes is unacceptable and with an appointment this entire ordeal since my arrival to departure will have been over two hours to have one tire replaced. Lousy customer service. My recommendation, go to any dealership for service during the week and arrive early, 15-20 minutes before they open, or be prepared to wait with the soccer moms and arm chair quarterback dads. I shared my story with Hector, the service mgr, he was empathetic, listened to my brief tale of woe, got involved and accepted responsibility for the situation 100%. AutoNation Toyota needs to clone their service director!!! When my car was delivered though, they didn't clean the brand new tire they installed, it was missing it valve stem cover and they didn't wash my car.

Howard Glantz Aug 21, 2017

It took me 3 visits to the dealer to get this car. Price was at 35999. I offer 32k they told me they don't work that way and no. I left .. they called me next day , spoke to manager he accepted my offer at 32168$ when I came back he had completely forgot about it. He didn't recall any thing . They were giving me the look as if I was crazy. I left again. Next day they call to apologize give me some b.s. and begged me to come again. I went next week . We close the car at 33k. It took glorious 6 hours to finalize deal on paper, my wife was very mad I had initially bought a warranty with them at 5k. Only to find out that I can get the same coverage from a private warranty business at 3k. I returned the warranty . Finally when I got home with new car I realized the car has no hitch. Sales guy told me I can town xxx pounds and I got 4x4 ,it's a towing monster he said . Well the car has no towing package . A 900$ upgraded in a Lexus dealer , since car was still on 3 day return peroid they decided to split the cost with me . I accepted and still waiting for my part. Other problem arrised. After 400 miles of driving my car the "new tire" exploted on highway almost causing an accident . I called them , no road assistance was offered . When I took the car to the dealer , the receiving guy had left early before he shift ended . Car stay overnight . Next day sales manager called me of course tire is not in warranty . Evnthough I can prove is a defective tire . I am sure if they buy this tires new Michelin will give warranty They decided not to cover the tire. I called back to tell them to fix the tire and sensor out of my pocket . No one was able to help me . It's been 3 days car still at dealer and no repair has been schedule. I need to buy a pick up car for my business and I can assure you it won't be bought from them. I am very unsatisfied with this dealer. I won't recommend to anybody nor i will buy cars from them again .

Audio Hugo Dec 4, 2016

I went to this dealership today to have a new key cut and programmed for our 2010 4Runner. Based on the reviews on Google, I thought this would be a great place to go! Little backstory here-- My dad works for an auto body shop back in my hometown in CO. When I had lost my keys, he ordered a new key for me from our local Toyota dealership to help us out a bit with the replacement cost. The key cost me a total of $141.00. My dad got the key, and mailed it to me. I show up to have the key cut and programmed, and the service guy is surprised and confused that I already have a key (still in the Toyota bag from the CO dealership, mind you). He tells me that they don't know where I got the key, but that they always come pre-cut and that they could cut and program it, but that they would not be liable if it didn't work. He said they could cut it, but only get it "about 95% correct, and that it may not work." I asked why it wouldn't work if it was clearly from a legitimate Toyota dealership. They were so hung up and suspicious on where I got this key from, regardless of me telling them. I decide to go ahead and get it cut and programmed. They tell me that it's going to cost me $149.00! I'm blown away, but sign and wait for it to be done (2hrs, while they also service my recalled airbags.) While waiting, I made some calls to the Hollywood dealership and find out they only charge $97.00 to program a key. Back home in CO, it's $60.00 to program a key. I go back to his office and ask that if they haven't already started on the key, I'd like my key back and I'll go somewhere else because this price is absurd. Especially knowing, that I have had this done before and it takes all of 10min to stand there and push a sequence of buttons. Unfortunately they had already started on the key, and he asked why I wanted to change my mind. I explained that I had made some calls and checked around elsewhere and that their fee for this simple task was outrageous. He kindly said he wasn't authorized to give that much of a discount to match Hollywood's pricing, but would "see what he could do." After it was all said and done, they did cut my key and program it, and it does work. I walked out paying $108.00, which is still WAY too much. They gave me a $30.00 discount. I have called multiple Toyota dealerships today to get an idea of what other dealerships charge for this and no one is as high as AutoNation. To be honest, I think that it all boils down to the fact that they were so put out and suspicious of where I got the key, that they wanted to change me more for it. They knew this wasn't a fraudulent key, since it was still in the original Toyota packaging, AND I had told them 2x where I had gotten it from. 2 out of the 3 dealerships I had called to get other quotes for this same issue, also said they've never had replacement keys come pre-cut, like the service guy today had emphasized to me. This was an outrageous price for a task that I have seen done, and completed in 10 minutes. I will not recommend people I know to come here, or have their Toyota serviced at this location. I also won't go back for any service to be done on our cars!

Nicole Davis Nov 15, 2016

BEWARE! MUST READ! AUTONATION TOYOTA SCION WESTON dealer had made my first car buying experience a NIGHTMARE! My 2015 Scion FRS was sold by a sale associate name BRYANT O. who appear to be under the sales manager name SHEVIN G. Both of them were extremely helpful when I was in the process of buying the car. After all the paperwork were signed, Nelson P. did the rest while Bryant and Shevin left home. Before driving off (without a walk through), Nelson informed me that the car was covered with tree saps which they promised to detail the car next time I bring it back. First trip: The day after I bought the car, I noticed a chipped paint on my door handle. So I addressed the issue to them when I brought the car back to get detailed. SHEVIN told me that he will give me a rental for a day but I had to wait until the following week because the painter didn't have any availability. He also told me that I should postpone the car detailing due to the paint job that was going to be worked on. So we agreed on a date and I left without getting the car wash. Second trip: Came on the day of the "appointment" made by SHEVIN but since he wasn't working that day, no one at the dealer knew about the appointment. After being thrown around to clueless employees, they finally brought out the customer relations manager, LISA R. I explained to her that the car needed a full detail and the repair of the chipped paint. She agreed, gave me a rental, and advised me that the car will be ready by the end of the day. After about 4 hours of roaming around in the rental, I got a call from LISA saying that my car was ready. When I got to the dealer, Lisa had gone home for the day and AGAIN, everyone was clueless as to where to find my key and where my car was parked! When I saw my car, I was EXTREMELY upset that it was still covered with tree saps, the paint of the door handle did not match the rest of the car, there were overspray on my door from the crappy paint job that they did, and they left noticeable dings on the door panel and the roof! 1) How can a paint job and full car detail be done within 4 hours? 2) How professional is it that not only they screwed up my car with over spray and crappy paint job, there was no one to do a walk around with me. 3) Lisa was not on site when I picked up the car and NO ONE had the ability to provide me documents on what was done to the car. 4) When I got home, I found plastic bags that appear to be trash in my trunk! I WAS VERY UPSET with the whole situation. So I called Bryant and explained to him what had happened and he told me to bring the car in for them to see. Third trip: BRYANT and SHEVIN appeared to be concerned and brought out the general sales manager, MARCOS E. He checked out the paint job and gave me a car rental until the car was done getting repainted, repair the dings and get the full detail. It took them 3 days and the car was ready. When I picked up the car, I noticed that the dings and the overspray were still there. I addressed it to Marcos who argued that it was "an orange peel" that could not be removed and that the car came out of the factory like that. I was in awe as to how careless he was when he saw it for himself that the problems still persists. He told me that there was nothing else that he could do and asked me politely to leave. After doing some research, I decided to go back and try one more time. Fourth trip: When I walked in, I spotted BRYANT, who was obviously trying to avoid eye contact with me. I asked for SHEVIN who I waited an hour just to speak to. While I was waiting, the GM was walking around pretending like I wasn't there. The only person that came up to greet me was Nelson. God bless his soul. After the wait, Shevin finally came to speak to me. I was told that the manager (Marcos) did not want anything to do with me anymore. He mentioned that he spent way too much money on the car and there was nothing else that they can do at this point. I begged, and asked them to put themselves in my shoes to be paying for a brand new car with visible swirl marks all over, obvious dings, and overspray on the door. I asked them how would you feel? He shrugged and simply told me they couldn't help me. I am highly disappointed, more than anything, with the customer service and how I was treated throughout the whole process. BRYANT is such a clueless sale associate. SHEVIN would promise you one thing and won't deliver what was promised. Ironically, the two MANAGERS Lisa & Marcos were the main one who made my experience a total nightmare. Up until today, I am still driving a brand new car in a used condition all because of the AUTONATION TOYOTA SCION WESTON dealer negligence. I am a car enthusiast and all I ever wanted was to be happy with my new car. I WOULDN'T RECOMMEND THIS DEALER TO ANYONE! I hope my review can help some of you avoid an experience like mine. If you do go, look for NELSON. He would never kick you to the side like the rest of them.

Missy Keys Feb 29, 2016

chinita_frs Feb 29, 2016

-- Insecure -- Uncomfortable- Inappropriate- While shopping for a 4 door sedan for my elderly mother, I figured I'd show her the inventory available at Toyota, so we entered Autonation Toyota The Haitian Creole sales rep was courteous kind and professional as she socially engaged my limited English mother and presented various options available on the lot. So far so good. When it came to pricing we were asked to wait on the late 40s white collar sales manager with the biblical Jewish name. I asked for the lowest price available on the chosen car, and from a space of agressive insecurity the sales manager began explaining Auto nation's statistics. Then he pressed me for the bottom line price of another brand dealership, and after not divulging the information his tone became irate while boasting that AutoNatio can beat any price out there. Next came a comparison sheet of 3 brands of 4 door sedans. It was nice to see on paper what we were thinking in our heada. My mother began asking questions about the warranty vs the maintenance program and the sales rep belittled and dismissed her consistently by repeating she didn't understand this or didn't understand that. I did my best to translate to her, but his agitated tone at cutting us off midway through sentences made my mother feel really uncomfortable. Seeing my elderly mother sink into her seat in confusion, I changed the subject and asked the initial question of a bottom line best offer price for the Toyota Camry. The Sales Manager said he didn't have one and it depended on countless variables such as the make model and accessories of the car, indicating his failure to Hear those details from the Haitian creole Sales rep, myself, or my mother. I asked him to figure it out. When he left, my mother started crying and excused herself to the bathroom. I walked into the glass office where the twisted sales manager typed away on the computer. I thanked him for his time, and asked him for an estimated amount. He replied with a ball park. To confirm I repeated the number and asked "out the door cost?". He twisted his face and Inappropriately said, "Now you want me to calculate taxes and title too?". Walking out, the sales rep asked what happened. Trying my best to exit, I said the sales manager made my mother uncomfortable and we had to leave. I got a phone call from an Autonation where the interviewer listened and stated an internal evaluation process will unfold to address the circumstances. Car buying can be an enjoyable empowering experience where you can learn about the latest car technology and figure out what best helps you and your family. The dealership was clean and the sales rep was friendly and kind. Maybe the sales manager was having a bad day, but it didn't have to be directed toward us. Todays experience was Inappropriate & Uncomfortable. Our family will not purchase from this institution.

David Ardelean Jul 28, 2015

WARNING While visiting friends in Weston, Fl. this past May, I called to get a price/quote to solve a heavy vibration in the steering wheel during hard braking. The service adviser Mr. Jamid Mendez said that the front rotors needed to be turned on a lathe or replaced, either $240.00 or $480.00 respectively and he could accommodate me that morning. I drove in and signed the work order to have the front brakes serviced. One hour later, I start looking for him to have him tell me that I should come to see the problem. All four tires have been removed and he states that the mechanic says " all four wheels are seized and he has prepared a quote showing that all rotors, pads and calipers have to be changed so that parts and labor comes to $3400.00" I asked why he removed all the wheels when I requested only the front? He replied that it is standard procedure for safety sake. Being a Canadian vehicle there was significant rust but I had received a brake check before leaving home as I had noticed the vibration and wanted them checked. Front rotors were slightly warped at that time 3 weeks earlier but safe. I went to each wheel hub and rotated it by holding two lug bolts and found nothing seized! I then asked him to have the tires remounted, torqued and I was going to be out of there! He said OK, about 15 minutes. After 45 minutes of watching nothing happen on the closed circuit TV, I saw a mechanic spending time at the left rear axle but still no wheels mounted. Getting a little upset I went looking for Jamid. I found him and he said they had a problem and led me back into the service area to my vehicle. The mechanic showed me the left rear caliper removed from the vehicle with a broken bolt. He said he didn't have one in stock to replace it. I was furious and asked why did you even attempt to remove it? No reply. He then said they would try to locate one that same day. So he obviously failed to provide unwanted service. The bolt was sheared by attempting to either remove or tighten with a compressor powered torque tool. The business card for Jamid Mendez says "Assistant Service Manager

Bruce Haskett Jun 3, 2015

On 3/23/2015 I went to Toyota of Hollywood looking a car Corolla S . I call Auto nation Weston personal Mitch Holeve to let him know that I was going to not keep my appointment with him As I am going to buy at Toyota of Hollywood. I tell him the OTD price of 18500 for Corolla S. He reply I can beat that at OTD all included 18200. Once I heard that I told the salesman at Hollywood that I need to go. 300 buck is lot of money to me. When I got to AutoNation of Weston and I am told that 18200 was not correct price as they didn't know the car had something called Elite guard. can't be removed( in the end it was removed). Now my 18200 price Jump to 19k. as I am walking out he offer to drop that price to 699 to 350. if we both eat half the cost. Other dude was offering me the same car for 18500 and 18650 is almost the same but I have spent almost 3 hour now in this location. so we agreed at 18650 OTD. So now they sent me to the money man Gregory of finance and OMG this dude is a not a good salesman and get angry if you pass all his extra stuff. I tell him I have been burned before and that I just want my 18650 price and please finish paper work quickly. He tell me that no by law he need to explain every little thing he making us sign. Some he make us sign rush by hiding and other one he take forever to explain. He start by telling me that he doing me a favor by matching my Auto loan from Capital One Auto Nav. His company is offering me 3% interest and he leaving at 2.53. All he doing is matching my own auto loan. that didn't make much sense. all is done after 5 hour we sign and I pay my down payment of 5000 . They telling me that tomorrow they will deliver to car to my house. Only issue was that we need to bring the owner of the tag and add him to the auto loan so they could do a tag transfer. The next day after resting I notice that I didn't like how the overall deal was reached. They change the OTD price , they didn't beat but just matched my auto loan, they have the wonderful Gregory's behavior that I didn't like, and so I decided to return the car. IT was still on their lot. Lucky AutoNation as 3 day / or 150 miles return policy. Gregory never bother to tell me about this nice little policy. Another issue was that the odometer number listed on the sales form was wrong. they put 6 miles but it had 35 miles. 3/24/2015 I arrive at AutoNation and asked for them to enforce this 3 day/150 mile refund policy. Mitch's Sales manager tell me that in Florida they have no cooling off period for cars sales. Yes that true but Lucky AUTONATION DOES!!!! I show him the paper he made me sign and he looks confused. He never seen this paper before . even do Gregory telling that everyone get that refund policy? how does a manager not know the policy in his own company?? As he trying to convince me that I am making a mistake. every salesman not doing anything come over to see the show. Each salesman come and grab the refund policy and read it back and front. The act like they never seen this paper before. it was a sight to see. I asked them if they knew about the Auto Nation Refund policy most didn't answer or just walked away. Now Mitch's sales manager telling me this paper is has " terms and condition" on the back. Guess what I was right!! why did this process take 1 hour to get done. On the way they tell me I don't know you for a hole in the wall but I will honor the original 18200. I tell him I need to talk this over with my family and ask him to wait. He looks mad. He and the owner decide to take a smoke break what they really did was have the girl in the front call them and put the speaker on so he could hear my conversation with my mom. I decide to take the original 18200 price that got me into the door. The Owner is now pissed that I talk bad about this employees and he removing the offer. No problem just give me my refund I can got out of here. DONT FORGOT THAT AUTONATION HAS THAT 3 day /150 MILES REFUND POLICY. Don't let them tell you NO COOLING OFF PERIOD AT ANY AUTONATION. They don't like to tell you but they hide that policy during finance part of the deal. If you don't know or read this within 3 days or 150 miles you are out of luck. This policy is not instant it take about 1 hour or until they pissed off that they want you out of the dealership. I got 100% of my down payment and cancel the car deal on 3/24/2015

gastonac Mar 24, 2015

My experience with this dealership was pretty average, but the post-sale follow up just doesn't cut it. I purchased a used Toyota Prius from them and I dealt with Patrick in the internet sales department. I also dealt with one of the sales managers, his name was Eddy. I'm actually located in the Sarasota area, so I drove three hours to Weston to purchase my vehicle, because it was the only one I could find that had all the options I wanted. Anyway, when I first submitted my request for information on their website, I received a response immediately. Patrick was very attentive and easy to get a hold of during the entire sales process, and he made sure everything was ready to go and waiting for me when I arrived to fill out the paperwork and pick up my Prius on 2/19. My finance manager was great, but unfortunately I can't remember his name. He made sure to explain all the paperwork I was signing and he made the process quick and painless. When I went to leave and start my three hour drive back home, I noticed one of my HID headlights was out. I pointed this out to Patrick, and he turned the headlights off and then on again to have them both working. At this point it was past 9:00 pm and I just wanted to get home. I thought of it as some strange glitch and Patrick suggested the same. I then drove off in my car. Once I pulled out of the parking lot, my headlight shut off again - and kept doing so after turning them off and on again. I was only gone for ten minutes at most when I drove back to the dealership. Patrick was nowhere to be found, but I showed Eddy (the sales manager) the problem with my headlight. Eddy then proceeded to hit my headlight assembly with his fist and say he didn't know what was wrong. At this point the service/parts departments were closed. Eddy told me to just drive the car home and just turn the headlights on and off to make them come back on whenever the issue happened - and he would make sure to send me some replacement headlight bulbs. At this point it was 10:00 PM and I just wanted to get home as I had to be at work early in the morning. So, I drove 3 hours back home with my headlights intermittently turning off and on. Luckily, I didn't get a ticket. It's been two weeks since I purchased my car and I've tried calling both Eddy and Patrick while sending numerous emails about this issue. So far, I've had absolutely no response from anyone. When I called Eddy, he quickly brushed me off saying he would speak to the used car manager and call me back - and he never did. I can't drive my new car at night and I'm going to have to shell out $100 for a set of new HID bulbs - after spending a bunch of money to get my Prius. This is another typical case of the car sales industry "turn 'em and burn 'em".

Alex Plainte Mar 6, 2014

AlexandraP Mar 6, 2014

AlexandraP Mar 5, 2014

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