12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Weston

(Translated by Google) The worst attention ever paid! On December 21, 2019 I went to service my vehicle and I mentioned about some noise it has (a camry 2019 that I bought there 0 kilometers), after driving the car with the mechanic there and waiting for almost 4 hours I They say there is no time to solve anything that comes back the following Saturday; I returned the following Saturday, December 28, 2019 and after more than two hours of waiting they tell me that they cannot receive the vehicle either because I arrive too late (at 10.00 am); I come back the next Saturday; I returned today January 4, 2020 and arrived at 7.30 in the morning and at 10.00 in the morning they sent me again to go out with the mechanic in the car, the same noises that we had reviewed previously, I spoke with the manager on Mr Hector, who at 11 in the morning authorized to give me a rental vehicle while fixing mine; At the end of the afternoon when I look for my vehicle, not only one of the noises continues to bother but I realize that the light on the gear lever does not turn on, I call for service and the answer is to take the car again. It would be the 4th Saturday that I pay gas, tolls and lose my rest day. They are abusers and disrespectful (Original) La peor atención jamás prestada! El día 21 de diciembre de 2019 fui a hacer servicio a mi vehículo y le mencioné acerca de unos ruidos que tiene ( un camry 2019 que compre ahí 0 kilómetros) , luego de manejar el carro con el mecánico de ahí y esperar casi 4 horas me dicen que no da tiempo de solucionar nada que regrese el siguiente sábado; regresé el siguiente sábado 28 de diciembre de 2019 y luego de más de dos horas de espera me dicen que tampoco me pueden recibir el vehículo porque llegue muy tarde ( a las 10.00 am) ; que regrese el siguiente sábado; regresé el día de hoy 4 de enero de 2020 y llegue a las 7.30 de la mañana y a las 10.00 de la mañana me mandan de nuevo a salir con el mecánico en el carro, los mismos ruidos que habíamos revisado anteriormente, hablé con el manager el Sr Hector, quien a las 11 de la mañana autorizó que me dieran un vehículo de alquiler mientras arreglaban el mío; al final de la tarde cuando busque mi vehículo, no solo uno de los ruidos sigue molestando sino que me doy cuenta que la luz de la palanca de velocidades no enciende , llamo a servicio y la respuesta es que lleve el carro de nuevo. Sería el 4to sábado que pago gasolina, peaje y pierdo mi día de descanso . Son unos abusadores y falta de respeto

Bader Balan Mendez Jan 4, 2020

I have finally found the #1 WORST CAR DEALER OF ALL TIME! AutoNation Toyota Weston (Florida) who politely invited me to leave :) Did you know there's a website you can rate auto dealers? And they get copies when you write about them, and they really hate bad reviews so it's a great way to let the world know when a car dealer REALLY SUCKS like this one ... And had I read the reviews on this HORRID dealership before walking in I'd have known to not do so, I've never read such a list of BAD auto-dealer reviews, so apparently many others have had similar experiences with this place. Here's the review I wrote and the link .. "How many times can you say 'the payoff is $21,050'" - NotAtAllHappy I have purchased around 40 brand new vehicles in my life! Being a lifetime self-mechanic and having studied automotive design in my early engineering years, I understand the auto industry from how the things run to the financing end. I have now FINALLY encountered the #1 WORST DEALERSHIP OF ALL TIME! I've had good dealerships, like Honda in Newton NJ where I purchased 4 vehicles over a 7 yr period, and I've had others that merely did their job ... then I found the #1 WORST OF ALL TIME, a spot no one ever held on my dealer-list! Marco: do you know your payoff? Me: yes, $21,050 Marco: are you sure? Me: yes, I have it right here on a paper from GMAC Marco: but what about your remaining lease payments? Me: today's payoff is $21,050 ... now the above conversation occurred probably 4 or 5 times, although he wrote down the number, $21,050, he still needed to ask over and over and over and over. Marco: the 2019 will give you the best prices, I have a bunch, lets go walk and see them ... 20 minutes later ... Marco: well lets look in the computer, we had some 2019's, I don't know where they are, maybe we don't have any left As we're walking into the building I look at the Tacoma outside RIGHT AT THE FRONT DOOR, 2019. The one right in front of his eyes! Then I saw another in the parking lot on the other side ... 2019. Then I found 2 more Tacomas on the showroom floor, 2019. SO NOW 30 MINUTES TOTAL WASTED BECAUSE HE DID NOT KNOW HIS INVENTORY NOR WHERE TO FIND IT!! Then came the finance guy, I should say, about 30 minutes later - YES, 30 MINUTES LATER, JUST WOW!!! Finance guy: you have 4 payments left of $293, so what's your payoff? Me: $21,050 good until 12/4. And GET ME A NUMBER ALREADY, I'VE BEEN HERE FOR 2 HOURS!! Finance guy: OMG, you've been here 2 hours with no numbers? (yes, the dumb salesman was beyond useless) but that can't be right, if you have 4 payments of $293, what's your payoff? Me: my payoff is 21 0 5 0 Finance guy: you're not right, if you have 4 payments of $293 left that can't be right Me: how many times can I tell this place ONE NUMBER, I OWE $21,050!!! At that point I took a piece of blank paper, I had to write in 3" tall #'s $ 2 1 , 0 5 0 and in such UTTER FRUSTRATION as this point, when I underlined the $21,050 (which I told them probable 10 times by now), my pen ripped through the paper. The finance guy went back in to the office throwing his arms up in the air and I could hear him telling his partners in crime how clueless I was. That's when I stormed into the finance office and YELLED - THE PAYOFF IS $21,050 - WHAT THE F*** IS WRONG WITH YOU PEOPLE?? Finance guy: sir, there's no reason to use a bad word Me: there's reason to use MANY MORE bad words than the ONE I just used, 2 HOURS I'VE BEEN WAITING AND NOW YOU ARE TELLING ME I DON'T KNOW MY PAYOFF!!! Oh, for the record, I'm a mathematician, I can do the math in my head they need a computer to calculate! Finance guy: Sir, you don't need to buy a car from us, please leave. THEN TO ADD INSULT TO INJURY - for 5 MORE MINUTES they INSISTED they gave me back my registration and car key which they FINALLY FOUND sitting on the desk right in front of them. 2 HOURS WASTED! A MORON OF A SALESPERSON WHO COULD NOT KEEP FOCUSED ON THE VEHICLES $21,050, that's my payoff ... I'm sure there isn't one person who read this who doesn't know that by now. BEYOND FRUSTRATION - and I'm sending them my bill for my 2 lost hours! I'll go back and visit the Toyota dealer again in Sunrise who was a normal car dealership, friendly, and they actually understood a 5 digit #, $21,050. https://www.dealerrater.com/dealer/AutoNation-Toyota-Weston-review-26587/

Daniel Frieling Nov 26, 2019

Beware of AutoNation (AN) Toyota Weston located in Davie, FL! Long story short; they sold away a car several days after I placed down a deposit for it. Now AN will not respond to my inquiries made via phone, text, email, and online chat about a refund. Below is the timeline. 8/24: I placed a $500 deposit on car. Was told by the AN salesperson that this was required to prevent car being sold elsewhere. 8/25: Because I live out of state, I paid $150 for a local licensed ASE mechanic to inspect the car on my behalf. Results of the inspection uncovered missing wheel lock key and worn tires. 8/26: AN sent me the terms of financing for 72 months. I then asked for quotes for 48 and 60-month terms. At that time, I also asked about AN how they would address the missing wheel lock key and worn tires. 8/27: No follow up from AN after numerous attempts to contact them. 8/28: After multiple attempts I received a text from the salesperson stating that “I was off yesterday and still busy” and “as soon as I’m done I will have them take a look at it”. 8/29: No follow up from AN about the financing, wheel lock key, or tires inquiries. 8/30: No follow up from AN after receiving a text that the salesperson would call me soon. 8/31: Received an automated email notification from CarGurus stating that the car I was interested in was no longer available. I then called the sales person and was told that the car was sold. Salesperson apologized and assured me that the store manager would contact me. She further assured me that I would receive my deposit back and compensation for the $150 mechanic cost. Later that evening, I put the refund and compensation request in writing. 9/1: Contacted AutoNation Corporate and was told someone from the customer relations team would be in touch with me in a timely manner. 9/2: Still waiting for that timely call… What bothers me the most is that the salesperson was unresponsive throughout the whole experience. If she would have addressed my concerns in a timely manner I’m sure I would have been able purchased the car. Why did it take 5 days for ME to finally get in contact with THEM after asking for clarification about the financing terms and legitimate concerns about the car? What is also troubling is that the salesperson didn’t have the decency to call me and let me know the situation. I had to find out from a 3rd party website! Furthermore, what surprised me next is that she didn’t have the manager contact me about the situation as is typical with any car purchase experience gone wrong. The situation was handled inadequately, I have not received my deposit back or compensation for the car inspection, and AN has yet to accept the responsibility of situation. Contrary to their website, AutoNation Toyota Weston located in Davie, FL lacks commitment and dedication to provide their customers with a purchase experience that meets the needs of the consumer. I plan on contacting the BBB, Florida Attorney General, small claims court, etc… You have been warned! Do business with AutoNation Toyota Weston located in Davie, FL at your own risk!

Sarfo M. Sep 2, 2019

I found a 2016 Toyota Tacoma SR5 on Cars.com and contacted AutoNation Toyota Weston. I spoke with Dimitry, one of the used car managers. After getting a quote and purchase order from him, I contacted my bank to arrange the payment to the dealership. Since I am deployed overseas, my wife wanted to fly from Arizona to Miami to pick up the vehicle. Over the phone, dealing with Dimitry and Sophie, a salesperson who works for Dimitry, was pleasant. They did manage to send me incomplete or illegible paperwork several times before the bank would accept it, but I was patient and Dimitry apologized about the errors. I bought my wife a plane ticket from Arizona to Ft. Lauderdale airport. Sophie picked my wife up from the airport and took her to the dealership. The dealership had already received the check from my bank and said everything was good to go. Once my wife arrived, another employee (perhaps a finance guy) started in about how my wife needed a Power of Attorney in order to pick up the vehicle. She was not signing any finance paperwork or purchasing anything from the dealership on my behalf - she was merely picking up a vehicle. Dimitry was well aware of the plan before my wife came out there and made no mention of her needing a PoA to pickup the vehicle. After basically holding my wife hostage at the dealership for 1-2 hours, they finally let her take delivery. I had her a room reserved at a hotel within a couple of miles from the dealership. Once she finally left the AutoNation Toyota Weston and arriving at the hotel, she was finally able to calm down and take a good look at the truck. She told me something looked wrong with the back bumper, and that there were scratches all over. The pictures on the website did not show any flaws with the vehicle, nor did Dimitry or Sophie mention any serious deficiencies with the vehicle. As a matter of fact, when I asked Sophie via text what the condition of the paint, she replied, "The paint looks great. I took the car to get detailed this morning." The passenger side end of the bumper was pushed in all the way to the body. I am willing to accept a couple of scratches on a 3-year-old vehicle, but for there to be a serious deficiency like the bumper is completely unacceptable. I would expect this type of scheme for a shady used-car dealership, but certainly not from AutoNation. My wife took vehicle back to the dealership the next morning. We had 5 days or 250 miles to return it, so we needed a resolution before she left. I called Sophie and told her my wife was coming back. I tried contacting Dimitry several times but he would not respond. My wife arrived and went inside. Sophie was not yet at work, but she was able to talk to Dimitry briefly. She described the problem with the bumper, so he crawled under the truck and said it was just a bent bracket, and for her to just take the vehicle to any AutoNation dealership and they would fix it. After Dimitry went back to his office, she called and told me what he said. I asked if he put it in writing, which he did not. I told her we cannot take somebody's word for it, that we need to get his statement in writing or we would simply return the truck. My wife tried to speak with Dimitry again, but he was too busy to speak with her. My wife sat in the truck in the parking lot for over an hour. Sophie arrived and tried to help, but Dimitry would not speak with her. After another hour of my now irate wife waiting, Sophie was finally able to get Dimitry to write a work order to "fix rear bumper" on an AutoNation form and email it to her. Once she sent it to me, he called me and said that we can take the truck to any AN dealership and they would charge the repair back to the dealership. What was supposed to have been a very exciting day for my wife turned into two days of migraine-inducing stress and anxiety. Sophie L. was extremely nice, professional, and understanding of what my wife was having to deal with and was helpful. She bumped CS up to 3 stars.

Darrin T. Jul 15, 2019

Our experience at AutoNation was extremely horrible. I needed to buy my lease since I knew I wanted to keep my car. Since it was over an hour drive and we had our 7 year old daughter with us, my husband called ahead to make sure they had our information, knew what we were coming for, and had someone available to help. We drove a little over an hour and found the person we were supposed to see. We sat down and discussed my options and after a brief conversation we still remained at our initial decision that I wanted to buy my car. He explained he would run my credit again, get the paperwork ready, and we would then go to another office to get the payment options, sign paperwork and be on our way. He also sat with us and talked about his hot wife and clothing line and things that I felt were inappropriate and made me feel uncomfortable. Any way, I don’t know what happened or why it took so long, but we literally sat there for over 3 hours. I kept asking if they were almost done, but they kept saying 10 more minutes. After 3 hours and 22 minutes, I signed my new contract and left. Days later I got a call from Dimitri who told me the paperwork was wrong and I would need to come back to sign again. I explained I was over an hour away and did not have time to come down. He told me he would overnight FedEx it to sign and I could mail it back. A few days later, Dimitri called again and said they couldn’t FedEx it and I would in fact have to drive back down. After a huge inconvenience the first time we went down, this was now another huge inconvenience. My husband, daughter, and I had no choice but to go back to AutoNation Weston at almost 10pm after landing at Ft Laud airport arriving home from vacation. We get there and meet with Juan a second time to go over numbers again and sign the correct contact. Now I have texts that I’ve screenshot’d from Dimitri that tells me money owed, paid, etc and now I’m sitting in Juan’s office and he’s telling me that none of what I was told was accurate. At this time, I’m angry and tired and after our trip I just want to go home. I signed the new paperwork which really screwed me over compared to what I was told and we left. Needless to say, I will never do business with AutoNation again. Our experience was terrible, filled with unprofessional employees, inaccurate information, and a huge inconvenience to my family.

Stephanie Poulsen Jul 13, 2019

La peor experiencia que he tenido comprando un vehículo!!! Les cuento yo llegue a este país como todo emigrante sin tener papeles ni social y por supuesto se necesita un carro para moverse en Miami. y bien pues con el fin de ir haciendo mi crédito decidí sacarme en el 2017 un Corolla usado en este concesionario.. Bien ahora con documentos la experiencia fue distinta la presión fue aún mayor! Resulta que mi vendedora con la que ya había trabajado antes, ACENETH GÓMEZ la cual venía recomendada por familiares que residen en el pais. sweetie le dice a todos sus clientes buscando generar confianza y hacerte sentir como que te está ayudando a conseguir lo mejor de lo mejor!! Cosa es totalmente lo contrario!!! Sweetie que vas a querer el Corolla o el Camry 2019? Lléname la aplicación on line para cuando vengas ya te tengo todo listo!! Así vemos a qué oferta te puedo acomodar!! Yo accedo ya que sentí que había confianza ya por el negocio del año anterior y creyendo en sus buenas intenciones de ayudarme! Y yo había visto en la página del dealer un Corolla 2018 que había quedado ya de los últimos que era el carro que realmente yo quería! Cuando llego al dealer un sábado en la noche después de salir de trabajar a ver el carro que yo quería, lo primero que me dice es sweetie nos vendieron el corolla 2018.. pero tranquilo que tengo Camry 2018 que también te voy a conseguir un buen deal... Vemos el carro en lote del dealer y ni siguiera me dejaron darle una prueba de manejo en la calle sólo una pequeña vuelta y listo párelo ahí para que lo vea que no tenga detalles.. bien nos sentamos a ver los números. El precio del carro te le rebajan una bobada comparando el modelo del próximo año y te meten el cuento que te van a dar una tasa preferencial por ser de este año.. bien los taxes el fee del dealer y el up side down del otro Corolla llevaron la cuenta a unos números cercanos a los $$28000.. yo les digo no puedo pagar eso vamos a ver un Corolla 2019 y con mucha velocidad me llevan a ver el modelo full equipo del Corolla con todos los lujos y accesorios y al ver los numero de ese nuevo carro con todos los números llegaba a una cifra alrededor de los $26000.. estrategia que te aplican para que te decidas por el carro más caro alegando que la diferencia no es nada.. ya en este punto había entrado el financista en la negociacion MANUEL GARZA se llama. Y para hacerles el cuento corto caigo en la trampa y me voy ahora con el financista a hacer los papeles.. este tipo me dice que va a salir un poco más la cuota por el GAP que es un seguro que “debes” ponérselo al carro para que si tienes pérdida total no quedes pagándole al banco un carro que ya no tienes.. bien al ver esos número yo propongo para que me baje la cuota dar un pequeño down payment y el me dice sabes te voy a dar precio del GAP el que me dan a mi para que no te suba mucho el pago y te voy a TRASLADAR todos los beneficios de protección que tenías en el Corolla sin cargo adicional!!!.. y yo ya en ese puto casi las 12 de la noche lo que quería era irme a mi casa porque ni un snack te dan los tipos esos en ese dealer.. bien firmo todo a velocidad de rayo porque al tipo lo estaba esperando la mujer en su casa con la cena hecha y yo por confiado ni revise los documentos confiando en habían puesto lo ahí todo tal cual lo habíamos hablado.. me llevo mi carro y me voy.. Al día siguiente me pongo a revisar los papeles y para mi sorpresa veo que la cuota si se parece a la que me habían dicho pero el monto a financiar estaba por los $30000.. me había bajado los seguros del Corolla que los había pagado del otro carro poniéndolos como down payment del Nuevo sin decirme nada y me había clavado un nuevo seguro de protección extendida súper caro para el carro nuevo diciéndome que era gratis! Ósea que me pudieron haber hecho quedar sin el up side down del carro viejo y me sin venderme los seguros del carro nuevo y hubiera pagado $25000 por el carro pero no está gente Son unos estafadores!!!!! Lo que quieren es sacarte todo el dinero que con tanto esfuerzo uno se gana en este país!!

Giancarlo D'Andrea Oct 25, 2018

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