Recent Reviews from AutoNation Toyota Weston

I went to this dealership today to have a new key cut and programmed for our 2010 4Runner. Based on the reviews on Google, I thought this would be a great place to go! Little backstory here-- My dad works for an auto body shop back in my hometown in CO. When I had lost my keys, he ordered a new key for me from our local Toyota dealership to help us out a bit with the replacement cost. The key cost me a total of $141.00. My dad got the key, and mailed it to me. I show up to have the key cut and programmed, and the service guy is surprised and confused that I already have a key (still in the Toyota bag from the CO dealership, mind you). He tells me that they don't know where I got the key, but that they always come pre-cut and that they could cut and program it, but that they would not be liable if it didn't work. He said they could cut it, but only get it "about 95% correct, and that it may not work." I asked why it wouldn't work if it was clearly from a legitimate Toyota dealership. They were so hung up and suspicious on where I got this key from, regardless of me telling them. I decide to go ahead and get it cut and programmed. They tell me that it's going to cost me $149.00! I'm blown away, but sign and wait for it to be done (2hrs, while they also service my recalled airbags.) While waiting, I made some calls to the Hollywood dealership and find out they only charge $97.00 to program a key. Back home in CO, it's $60.00 to program a key. I go back to his office and ask that if they haven't already started on the key, I'd like my key back and I'll go somewhere else because this price is absurd. Especially knowing, that I have had this done before and it takes all of 10min to stand there and push a sequence of buttons. Unfortunately they had already started on the key, and he asked why I wanted to change my mind. I explained that I had made some calls and checked around elsewhere and that their fee for this simple task was outrageous. He kindly said he wasn't authorized to give that much of a discount to match Hollywood's pricing, but would "see what he could do." After it was all said and done, they did cut my key and program it, and it does work. I walked out paying $108.00, which is still WAY too much. They gave me a $30.00 discount. I have called multiple Toyota dealerships today to get an idea of what other dealerships charge for this and no one is as high as AutoNation. To be honest, I think that it all boils down to the fact that they were so put out and suspicious of where I got the key, that they wanted to change me more for it. They knew this wasn't a fraudulent key, since it was still in the original Toyota packaging, AND I had told them 2x where I had gotten it from. 2 out of the 3 dealerships I had called to get other quotes for this same issue, also said they've never had replacement keys come pre-cut, like the service guy today had emphasized to me. This was an outrageous price for a task that I have seen done, and completed in 10 minutes. I will not recommend people I know to come here, or have their Toyota serviced at this location. I also won't go back for any service to be done on our cars!

Nicole Davis Nov 15, 2016

BEWARE! MUST READ! AUTONATION TOYOTA SCION WESTON dealer had made my first car buying experience a NIGHTMARE! My 2015 Scion FRS was sold by a sale associate name BRYANT O. who appear to be under the sales manager name SHEVIN G. Both of them were extremely helpful when I was in the process of buying the car. After all the paperwork were signed, Nelson P. did the rest while Bryant and Shevin left home. Before driving off (without a walk through), Nelson informed me that the car was covered with tree saps which they promised to detail the car next time I bring it back. First trip: The day after I bought the car, I noticed a chipped paint on my door handle. So I addressed the issue to them when I brought the car back to get detailed. SHEVIN told me that he will give me a rental for a day but I had to wait until the following week because the painter didn't have any availability. He also told me that I should postpone the car detailing due to the paint job that was going to be worked on. So we agreed on a date and I left without getting the car wash. Second trip: Came on the day of the "appointment" made by SHEVIN but since he wasn't working that day, no one at the dealer knew about the appointment. After being thrown around to clueless employees, they finally brought out the customer relations manager, LISA R. I explained to her that the car needed a full detail and the repair of the chipped paint. She agreed, gave me a rental, and advised me that the car will be ready by the end of the day. After about 4 hours of roaming around in the rental, I got a call from LISA saying that my car was ready. When I got to the dealer, Lisa had gone home for the day and AGAIN, everyone was clueless as to where to find my key and where my car was parked! When I saw my car, I was EXTREMELY upset that it was still covered with tree saps, the paint of the door handle did not match the rest of the car, there were overspray on my door from the crappy paint job that they did, and they left noticeable dings on the door panel and the roof! 1) How can a paint job and full car detail be done within 4 hours? 2) How professional is it that not only they screwed up my car with over spray and crappy paint job, there was no one to do a walk around with me. 3) Lisa was not on site when I picked up the car and NO ONE had the ability to provide me documents on what was done to the car. 4) When I got home, I found plastic bags that appear to be trash in my trunk! I WAS VERY UPSET with the whole situation. So I called Bryant and explained to him what had happened and he told me to bring the car in for them to see. Third trip: BRYANT and SHEVIN appeared to be concerned and brought out the general sales manager, MARCOS E. He checked out the paint job and gave me a car rental until the car was done getting repainted, repair the dings and get the full detail. It took them 3 days and the car was ready. When I picked up the car, I noticed that the dings and the overspray were still there. I addressed it to Marcos who argued that it was "an orange peel" that could not be removed and that the car came out of the factory like that. I was in awe as to how careless he was when he saw it for himself that the problems still persists. He told me that there was nothing else that he could do and asked me politely to leave. After doing some research, I decided to go back and try one more time. Fourth trip: When I walked in, I spotted BRYANT, who was obviously trying to avoid eye contact with me. I asked for SHEVIN who I waited an hour just to speak to. While I was waiting, the GM was walking around pretending like I wasn't there. The only person that came up to greet me was Nelson. God bless his soul. After the wait, Shevin finally came to speak to me. I was told that the manager (Marcos) did not want anything to do with me anymore. He mentioned that he spent way too much money on the car and there was nothing else that they can do at this point. I begged, and asked them to put themselves in my shoes to be paying for a brand new car with visible swirl marks all over, obvious dings, and overspray on the door. I asked them how would you feel? He shrugged and simply told me they couldn't help me. I am highly disappointed, more than anything, with the customer service and how I was treated throughout the whole process. BRYANT is such a clueless sale associate. SHEVIN would promise you one thing and won't deliver what was promised. Ironically, the two MANAGERS Lisa & Marcos were the main one who made my experience a total nightmare. Up until today, I am still driving a brand new car in a used condition all because of the AUTONATION TOYOTA SCION WESTON dealer negligence. I am a car enthusiast and all I ever wanted was to be happy with my new car. I WOULDN'T RECOMMEND THIS DEALER TO ANYONE! I hope my review can help some of you avoid an experience like mine. If you do go, look for NELSON. He would never kick you to the side like the rest of them.

Missy Keys Feb 29, 2016

chinita_frs Feb 29, 2016

On 3/23/2015 I went to Toyota of Hollywood looking a car Corolla S . I call Auto nation Weston personal Mitch Holeve to let him know that I was going to not keep my appointment with him As I am going to buy at Toyota of Hollywood. I tell him the OTD price of 18500 for Corolla S. He reply I can beat that at OTD all included 18200. Once I heard that I told the salesman at Hollywood that I need to go. 300 buck is lot of money to me. When I got to AutoNation of Weston and I am told that 18200 was not correct price as they didn't know the car had something called Elite guard. can't be removed( in the end it was removed). Now my 18200 price Jump to 19k. as I am walking out he offer to drop that price to 699 to 350. if we both eat half the cost. Other dude was offering me the same car for 18500 and 18650 is almost the same but I have spent almost 3 hour now in this location. so we agreed at 18650 OTD. So now they sent me to the money man Gregory of finance and OMG this dude is a not a good salesman and get angry if you pass all his extra stuff. I tell him I have been burned before and that I just want my 18650 price and please finish paper work quickly. He tell me that no by law he need to explain every little thing he making us sign. Some he make us sign rush by hiding and other one he take forever to explain. He start by telling me that he doing me a favor by matching my Auto loan from Capital One Auto Nav. His company is offering me 3% interest and he leaving at 2.53. All he doing is matching my own auto loan. that didn't make much sense. all is done after 5 hour we sign and I pay my down payment of 5000 . They telling me that tomorrow they will deliver to car to my house. Only issue was that we need to bring the owner of the tag and add him to the auto loan so they could do a tag transfer. The next day after resting I notice that I didn't like how the overall deal was reached. They change the OTD price , they didn't beat but just matched my auto loan, they have the wonderful Gregory's behavior that I didn't like, and so I decided to return the car. IT was still on their lot. Lucky AutoNation as 3 day / or 150 miles return policy. Gregory never bother to tell me about this nice little policy. Another issue was that the odometer number listed on the sales form was wrong. they put 6 miles but it had 35 miles. 3/24/2015 I arrive at AutoNation and asked for them to enforce this 3 day/150 mile refund policy. Mitch's Sales manager tell me that in Florida they have no cooling off period for cars sales. Yes that true but Lucky AUTONATION DOES!!!! I show him the paper he made me sign and he looks confused. He never seen this paper before . even do Gregory telling that everyone get that refund policy? how does a manager not know the policy in his own company?? As he trying to convince me that I am making a mistake. every salesman not doing anything come over to see the show. Each salesman come and grab the refund policy and read it back and front. The act like they never seen this paper before. it was a sight to see. I asked them if they knew about the Auto Nation Refund policy most didn't answer or just walked away. Now Mitch's sales manager telling me this paper is has " terms and condition" on the back. Guess what I was right!! why did this process take 1 hour to get done. On the way they tell me I don't know you for a hole in the wall but I will honor the original 18200. I tell him I need to talk this over with my family and ask him to wait. He looks mad. He and the owner decide to take a smoke break what they really did was have the girl in the front call them and put the speaker on so he could hear my conversation with my mom. I decide to take the original 18200 price that got me into the door. The Owner is now pissed that I talk bad about this employees and he removing the offer. No problem just give me my refund I can got out of here. DONT FORGOT THAT AUTONATION HAS THAT 3 day /150 MILES REFUND POLICY. Don't let them tell you NO COOLING OFF PERIOD AT ANY AUTONATION. They don't like to tell you but they hide that policy during finance part of the deal. If you don't know or read this within 3 days or 150 miles you are out of luck. This policy is not instant it take about 1 hour or until they pissed off that they want you out of the dealership. I got 100% of my down payment and cancel the car deal on 3/24/2015

gastonac Mar 24, 2015

My experience with this dealership was pretty average, but the post-sale follow up just doesn't cut it. I purchased a used Toyota Prius from them and I dealt with Patrick in the internet sales department. I also dealt with one of the sales managers, his name was Eddy. I'm actually located in the Sarasota area, so I drove three hours to Weston to purchase my vehicle, because it was the only one I could find that had all the options I wanted. Anyway, when I first submitted my request for information on their website, I received a response immediately. Patrick was very attentive and easy to get a hold of during the entire sales process, and he made sure everything was ready to go and waiting for me when I arrived to fill out the paperwork and pick up my Prius on 2/19. My finance manager was great, but unfortunately I can't remember his name. He made sure to explain all the paperwork I was signing and he made the process quick and painless. When I went to leave and start my three hour drive back home, I noticed one of my HID headlights was out. I pointed this out to Patrick, and he turned the headlights off and then on again to have them both working. At this point it was past 9:00 pm and I just wanted to get home. I thought of it as some strange glitch and Patrick suggested the same. I then drove off in my car. Once I pulled out of the parking lot, my headlight shut off again - and kept doing so after turning them off and on again. I was only gone for ten minutes at most when I drove back to the dealership. Patrick was nowhere to be found, but I showed Eddy (the sales manager) the problem with my headlight. Eddy then proceeded to hit my headlight assembly with his fist and say he didn't know what was wrong. At this point the service/parts departments were closed. Eddy told me to just drive the car home and just turn the headlights on and off to make them come back on whenever the issue happened - and he would make sure to send me some replacement headlight bulbs. At this point it was 10:00 PM and I just wanted to get home as I had to be at work early in the morning. So, I drove 3 hours back home with my headlights intermittently turning off and on. Luckily, I didn't get a ticket. It's been two weeks since I purchased my car and I've tried calling both Eddy and Patrick while sending numerous emails about this issue. So far, I've had absolutely no response from anyone. When I called Eddy, he quickly brushed me off saying he would speak to the used car manager and call me back - and he never did. I can't drive my new car at night and I'm going to have to shell out $100 for a set of new HID bulbs - after spending a bunch of money to get my Prius. This is another typical case of the car sales industry "turn 'em and burn 'em".

AlexandraP Mar 6, 2014

AlexandraP Mar 5, 2014

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